Code of Conduct
Student’s Rights
All students have the right to:
- Be treated fairly and with respect by all students and staff.
- Learn in a supportive environment which is free from harassment, discrimination and victimisation.
- Learn in a healthy and safe environment where the risks to personal health and safety are minimised.
- Have their personal details and records kept private and secure according to our Privacy Policy and Procedure.
- Access the information ASFA holds about them.
- Have their complaints and appeals dealt with fairly, promptly, confidentially and without retribution.
- Make appeals about procedural and assessment decisions.
- Receive training, assessment and support services that meet their individual needs.
- Be given clear and accurate information about their course, training and assessment arrangements and progress.
- Access the support they need to effectively participate in their training program.
- Provide feedback to ASFA on the client services, training, assessment and support services they receive.
Student’s Responsibilities
All students, throughout their training and involvement with ASFA, are expected to:
- Treat all people with fairness and respect and not do anything that could offend, embarrass or threaten others.
- Not harass, victimise, discriminate against or disrupt others.
- Treat all others and their property with respect.
- Respect the opinions and backgrounds of others.
- Follow all safety policies and procedures as directed by staff.
- Report any perceived safety risks as they become known.
- Not bring into any premises being used for training purposes, any articles or items that may threaten the safety of self or others.
- Notify us if any of their personal or contact details change.
- Provide relevant and accurate information to ASFA in a timely manner.
- Approach their course with due personal commitment and integrity.
- Complete all assessment tasks and learning activities honestly and without plagiarism, cheating, collusion or infringing on copyright laws.
- Hand in all assessment tasks and other evidence of their work by their due date.
- Make regular contact with ASFA via their Trainer/Assessor or Student Services.
- Prepare appropriately for all assessment tasks, workplace visits (if applicable) and workshops.
- Notify ASFA if any difficulties arise as part of their involvement in the program.
- Notify ASFA if they are unable to attend a workshop for any reason at least 5 business days prior to the commencement of the activity.
- Ensure all required course fees are paid.
Logging in to the ASFA Learning Hub
- Go to the ASFA Learning Hub
- Insert your ASFA account details:
ASFA ID: Student number
Password: ASFA Student Password (check your confirmation letter)
- Click on the Login button.
- Click on your course subject (e.g. ASFA Insurance)
If you are having trouble accessing the ASFA Learning Hub there are three possible reasons:
- Please ensure you are logging into the correct section of the ASFA website as per the above.
- Once all assessments have been completed, the system will recognise you have completed the course and will automatically disable your access.
- You have completed the course or your have reached your course deadline date.
If you need assistance with your login details or the ASFA Learning Hub, contact ASFA Learning Student Services.
Support provided to all students studying with ASFA
- Interaction with trainers and fellow students via the online forum within the ASFA Learning Hub
- Access to self-paced course materials online
- Student Advisors available from 9am – 5pm, Mon-Fri
- Comprehensive support from trainers via phone and email on request
Individual Support Needs
The following is a guide to the additional support that ASFA Learning can provide if you have an individual support need. Please note this is a guide only and if you have an individual support need request you should contact Student Services to discuss your needs or refer to ASFA’s Access, Equity and Support Policy and Procedure or Student Handbook for more information.
| Individual Student Need |
Support Service |
| Support to understand ASFA’s services, student’s rights and responsibilities, and fees and charges |
One–on–one session, preferably face–to–face to go through the information contained within the student handbook, the Course Outline and the schedule of fees and charges. |
| Minor LLN need that would make the course difficult to complete OR English as second language |
Additional time to allow for extra study and support
Group tutorials and workshops (dependent on availability)
Additional trainer and assessor support |
| Significant LLN need that would prevent participation and completion of the course |
Referral to the Reading and Writing Hotline for support and courses to address LLN needs
Referral to TAFE to complete a skills for work or VET pathways course prior to undertaking the ASFA course
|
| Studying and learning difficulties |
Additional time to allow for extra study and support
Group tutorials and workshops (dependent on availability)
Additional trainer and assessor support
Additional online resources for support with studying:
|
| Restrictive work hours or workload |
Discussions with employers around providing study time during work hours |
| Student requires counselling or personal advice |
Referral to Lifeline, Reach Out or Beyond Blue
|
Reasonable Adjustment
Reasonable adjustment means a modification made to the learning environment, training or assessment methods used to enable students with a disability to access and participate in training on the same basis as those without a disability.
Whilst the possibilities of reasonable adjustments are considerable and will always be based on your individual needs, below are some examples of reasonable adjustments that can assist you to meet the course requirements if you have a disability.
| Individual Student Need |
Reasonable Adjustment |
|
Reasonable adjustment for students with a disability or medical condition
|
Making training and assessment resources and methods more accessible e.g. providing learning materials in an audio format or large print
Adapting physical facilities, environment and/or equipment e.g. an adjustable workstation, ergonomic chair or desk, setting up hearing loops
Making changes to assessment arrangements e.g. more time allowed for assessments, providing note-takers or interpreters
Making changes to the way evidence for assessment is gathered e.g. written questions asked orally, audiotaped or videotaped answers instead of written answers
Additional time to allow for extra study and support required
|
Withdrawal
If you wish to withdraw from your course you are required to fill in a Withdrawal Form and email it to learning@superannuation.asn.au. If your employer has paid for your course and you resign or are terminated from employment, your employer can provide a Withdrawal Form on your behalf.
Where fees have been paid, you or your employer may wish to apply for a refund if special circumstances apply by using the Application for a Refund Form following our Fees and Refunds Policy & Procedure. It is recommended that you discuss continuation of your studies with your employer before you departure if they have paid for your course and you wish to continue.
Extensions
You may request a once-only extension of up to two weeks free of charge if you are experiencing difficulty or hardship in completing your studies due to:
- Medical or compassionate grounds
- ASFA not fulfilling its service obligations
- Extreme emergencies/circumstances.
You may also purchase additional extension time if required as per ASFA’s Fees and Refunds Policy and Procedure.
Requests for extension must be made in writing to learning@superannuation.asn.au prior to your original completion date expiring and the reason(s) for the extension must be stated and you must provide supporting documentation to support your request e.g. medical certificate.
Deferrals
You can defer studies for a maximum of up to 12 months on the grounds of compassionate or compelling circumstances such as:
- Medical circumstances: where your medical condition has changed significantly since enrolling in the course
- Family/personal circumstances: death or severe medical problems within your family, or unforeseen family financial difficulties
- Major political upheaval or natural disaster.
Requests for deferral must be made in writing to learning@superannuation.asn.au and the reason(s) for the deferral must be stated, together with supporting evidence.
Certificate Issuance
On successful completion of your course, payment of all relevant fees and a verified Unique Student Identifier (USI) on file, we will issue you with a Testamur and record of results within 30 days. The record of results will show the units of competency achieved in the course and corresponding results.
If you withdraw, complete a short course or partially complete a qualification, a Statement of Attainment will be issued within 30 days of withdrawal as long as all relevant fees have been paid.
ASFA reserves the right to with-hold the issuance of Testamurs and Statements of Attainment until all fees related to the course have been paid, except where ASFA is not permitted to do so by law.
ASFA must have your valid USI on file to be able to issue your Testamur or Statement of Attainment.
Records of qualification and unit of competency achievement are kept securely on record by ASFA for a period of at least 30 years.
A certificate is treated the same as a legal document. If any amendments are required, a letter and the original incorrect document must be returned to learning@superannuation.asn.au.
For a change in name due to marriage or deed poll, a change of name document or marriage license – whichever is applicable – is necessary.
Re-issuance of Certification Documents
You can request a replacement copy of any certification document issued by ASFA at any time for an additional charge of $80 by completing the Reissue of Certificate Request Form and emailing it to learning@superannuation.asn.au.