Student information

Everything you need as an ASFA Learning student can be found here.

ASFA Learning Hub

Login to the ASFA Learning Hub

Go to the ASFA Learning Hub
Insert your ASFA account details:

ASFA ID: Student number
Password: Please follow the instructions in your commencement letter to set or reset your password if needed.
Click on the Login button.
Click on My Courses.
Click on your course subject (e.g. RG 146 Superannuation)

Learn more

Trouble accessing the ASFA Learning Hub

If you are having trouble accessing the ASFA Learning Hub there are three possible reasons:

You have completed your course or you have reached your course deadline date.
You are not currently enrolled in a course or do not have an active SuperCPD subscription.
Your enrolment or subscription has not yet started (you will be notified via email once you have been granted access to your course)
There has been a technical error. If you do experience a technical error, please try the following:
1. Refresh your browser by clicking on the refresh button at the top of your page.
2. Clear your browser’s cache
  (instructions for doing so can be found here:)
  then close your browser and reopen it.
3. Log in on another computer or device and see if the issue persists.

If you need assistance with your login details or the ASFA Learning Hub, contact ASFA Learning Student Services.

Student policies and documents

ASFA Learning students can access all supporting documents and policies & procedures in one handy location.

Download the student handbook as well as policy and procedure information around code of conduct, privacy, enrolment, academic misconduct, fees and refunds and more.

View documents

Supporting Documents

Student Handbook

Policies and Procedures

Student Code of Conduct Policy

Privacy P&P »

Enrolment P&P

Access, Equity and Support P&P

Recognition of Prior Learning (RPL) & Credit Policy & Procedure

Fees and Refunds P&P

Withdrawal, Extension and Deferral P&P

Academic Misconduct P&P

Training Product Transition & Expiry P&P

Certification Documentation Issuance & Expiry P&P

Complaints and Appeals P&P

Enrolling with ASFA Learning

It’s easy to enrol with ASFA Learning. Simply locate the course or CPD product that you wish to enrol in or subscribe to on the ASFA website and click on the “Enrol Now” or “Subscribe” button. You will then be prompted to log into your ASFA Account and then simply need to follow the prompts. If you do not have an existing ASFA Account, you can select the ‘Create Account’ option to create an account and complete the enrolment process. For bulk enrolments please contact ASFA Learning.'

Learn more

ASFA’s enrolment process

ASFA’s enrolment process is free from bias, non-discriminatory and the same for all applicants. The quickest and easiest way to enrol is to do so online. You can also contact ASFA Learning to help with your enrolment. If you are enrolling in a VET course that has entry requirements you will also need to provide the necessary evidence as indicated on the Course Outline. If you are applying for Recognition of Prior Learning or Credit you should contact ASFA Learning to discuss prior to enrolling online.

Please note that the minimum age for students enrolling in courses offered by ASFA is 18 years at the time of enrolment.

Once you complete the enrolment process, you will be provided with the next steps on how to start your course.

Technology Requirements

The following technology requirements are required for studying a course with ASFA.

Operating System	Any of the latest versions of the following: Microsoft Windows Mac OS X Linux Android iOS
Software	A PDF reader such as Adobe Acrobat Reader or similar. Microsoft Word or a similar word processing program. Access to an audio or video recording program (VET students only) It is strongly recommended that you have an antivirus program installed on your computer or device and that all software is up to date.
Internet Browser	Any of the latest versions of the following: Google Chrome Safari Mozilla Firefox Opera Microsoft Edge

Recognition of Prior Learning (RPL) and Credit

Recognition of Prior Learning (RPL) is a way of formally recognising skills and knowledge gained through work, life experience, or even completion of short courses, depending on the time they were completed.

Credit refers to the process of recognising a unit of competency(s) previously achieved by a student when they are enrolling in a related course where those units can assist them in meeting the requirements for a qualification.

For more information about RPL or Credit, please refer to our Recognition of Prior Learning and Credit Policy & Procedure or contact ASFA Learning for more information.

PLEASE NOTE: Due to licensing and regulatory requirements, ASFA does not grant RPL or credit for any of our non-VET courses, including RG 146 Superannuation.

Fees and charges

Fees for ASFA courses must be paid upon enrolment. Payment options include:

Credit card (surcharges apply)
Direct Deposit (EFT)
Invoice

Fee information relevant to a course or CPD product is outlined in detail on the ASFA Learning Course Guide, ASFA’s website and the Course Outline.

Learn more »

Studying with ASFA Learning

ASFA is committed to creating a safe environment that is inclusive and free from discrimination. All students studying with ASFA Learning are provided comprehensive support, and where possible individual support needs are accommodated.

Click here to view ASFA’s Student Code of Conduct Policy.

Learn more »

Continuous improvement

All feedback received from students and employers contributes to our continuous improvement processes and helps us to improve the products and services we provide. We also support and encourage open communication and are committed to providing a transparent approach for all learning related complaints and appeals to be addressed in a fair, efficient and confidential manner.

Learn more

Feedback

Your feedback is important to us and assists in ensuring that our services meet your needs. We use feedback from students and employers to contribute to our continuous improvement processes so we are always striving to do better.

ASFA collects and analyses feedback from learners, employers and industry representatives and has a quality management system in place to ensure ongoing and continuous improvement of the services it provides. Feedback surveys are circulated at the end of each workshop and also on completion of a course. We also welcome feedback from you at any time by email and phone.

Complaints and Appeals

ASFA supports and encourages open communication and is committed to developing a procedurally fair complaints and appeals process that is carried out free from bias, following the principles of natural justice. If you wish to lodge a complaint you can do so in writing by contacting Student Services or following our Complaints and Appeals Policy and Procedure.

Contact us

General / Administration / Course-related Support Enquiries
Student Services Phone: (02) 8079 0855 1800 812 798 (outside Sydney) Email: learning@superannuation.asn.au