All feedback received from students and employers contributes to our continuous improvement processes and helps us to improve the products and services we provide. We also support and encourage open communication and are committed to providing a transparent approach for all learning related complaints and appeals to be addressed in a fair, efficient and confidential manner.
Your feedback is important to us and assists in ensuring that our services meet your needs. We use feedback from students and employers to contribute to our continuous improvement processes so we are always striving to do better.
ASFA collects and analyses feedback from learners, employers and industry representatives and has a quality management system in place to ensure ongoing and continuous improvement of the services it provides. Feedback surveys are circulated at the end of each workshop and also on completion of a course. We also welcome feedback from you at any time by email and phone.
Complaints and Appeals
ASFA supports and encourages open communication and is committed to developing a procedurally fair complaints and appeals process that is carried out free from bias, following the principles of natural justice. If you wish to lodge a complaint you can do so in writing by contacting Student Services or following our Complaints and Appeals Policy and Procedure.