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Studying with ASFA Learning

ASFA Learning (RTO ID 90755) is a leading provider of superannuation courses and learning solutions.

Support provided to all students studying with ASFA

  • Access to self-paced course materials online.
  • Student Advisors available from 9am – 5pm, Mon-Fri.
  • Comprehensive support from trainers via phone and email on request.

Individual support needs

The following is a guide to the additional support that ASFA Learning can provide if you have an individual support need. Please note this is a guide only and if you have an individual support need request you should contact Student Services to discuss your needs or refer to ASFA’s Access, Equity and Support Policy and Procedure or Student Handbook for more information.

Individual Student Need Support Service
Minor LLN need that would make the course difficult to complete OR English as second language
  • Additional time to allow for extra study and support
  • Additional trainer and assessor support
Significant LLN need that would prevent participation and completion of the course
Studying and learning difficulties
  • Additional time to allow for extra study
  • Additional trainer and assessor support
Reasonable adjustment for students with a disability or medical condition
  • Making training and assessment resources and methods more accessible e.g. providing learning materials in an audio format or large print
  • Adapting physical facilities, environment and/or equipment e.g. an adjustable workstation, ergonomic chair or desk
  • Making changes to assessment arrangements e.g. more time allowed for assessments
  • Making changes to the way evidence for assessment is gathered e.g. written questions asked orally, audiotaped or videotaped answers instead of written answers
  • Additional time to allow for extra study and support required
Restrictive work hours or workload
  • Extensions or deferrals

Extensions and deferrals

Requests for extension or deferral must be made in writing to learning@superannuation.asn.au. You can request an extension of up to four weeks free of charge if you are experiencing difficulty or hardship in completing your studies. You can also purchase 4 weeks additional extension time for $80 (+ GST), or 12-weeks extension time for $200 (+GST) if required (up to a maximum of 12 weeks extension per enrolment). Fees may be waived at ASFA’s discretion in the event of unforeseen special circumstances and will be assessed on a case-by-case basis.

You can also defer (suspend) your studies at no cost for a maximum of up to 12 months on the grounds of compassionate or compelling circumstances such as: 

  • Medical circumstances: where your medical condition has changed significantly since enrolling in the course.
  • Family/personal circumstances: death or severe medical problems within your family, or unforeseen family related difficulties (e.g. financial hardship, escaping from domestic violence or similar)
  • Major political upheaval or natural disaster.

Requests for extension or deferral must be made in writing to learning@superannuation.asn.au and the reason(s) for the extension or deferral must be stated, together with any applicable supporting evidence. All evidence will be handled confidentially and with the sensitivity required. Following a deferral, if studies are not resumed within the maximum 12-month period, you will formally be withdrawn from your studies and will need to re-enrol in the course if you still wish to complete it. Standard re-enrolment charges will apply.

NOTE: SuperCPD and SuperCPD Trustee subscriptions cannot be deferred once started. Any points you have obtained up to the point of cancellation will be retained.

Withdrawal

If you wish to withdraw from your course please notify ASFA Learning as soon as possible.

If you have not completed your course by your allocated completion date and there has been no communication with ASFA, Student Advisors, or your Trainer or Assessor; you will be withdrawn from the course. To continue your studies, you will need to re-enrol and standard re-enrolment charges will apply.

Certificate issuance

Certificates are issued on successful completion of all required assessments, so long as all course fees have been paid. All certificates are issued by ASFA within 30 days of completion of the course and are issued electronically.

If you are undertaking a workshop for a course which includes an assessment component, the assessment(s) must be completed for you to be deemed as having successfully completed the course and for a certificate and CPD points to be issued. Attendance of the workshop alone is not sufficient.

If you require a replacement certificate or transcript, you can contact learning@superannuation.asn.au to request a re-print. We can provide a copy of a basic transcript free of charge, however If you require a copy of your official certificate or official testamur (VET courses only), an administrative fee will apply.

For more information, please refer to our Certificate Issuance Policy & Procedure.

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Media Release 29 November 2023