Online

This practical workshop builds the knowledge and confidence needed to handle claims effectively, sensitively and in line with industry obligations. It focuses on the end-to-end death benefit claims process, including identifying beneficiaries, assessing nominations, supporting vulnerable claimants and managing difficult conversations.

This practical workshop builds the knowledge and confidence needed to handle claims effectively, sensitively and in line with industry obligations. It focuses on the end-to-end death benefit claims process, including identifying beneficiaries, assessing nominations, supporting vulnerable claimants and managing difficult conversations.