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X-WR-CALDESC:Events for ASFA
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DTSTART;TZID=Australia/Sydney:20260625T130000
DTEND;TZID=Australia/Sydney:20260625T160000
DTSTAMP:20260611T020120Z
CREATED:20260611T015156Z
LAST-MODIFIED:20260611T020120Z
UID:10000640-1782392400-1782403200@www.superannuation.asn.au
SUMMARY:Death Benefit Claims Handling Virtual Workshop
DESCRIPTION:ASFA’s Death Benefits Claims Handling workshop is designed for professionals who manage\, assess\, support or oversee superannuation death benefit claims. \nThis practical workshop builds the knowledge and confidence needed to handle claims effectively\, sensitively and in line with industry obligations. It focuses on the end-to-end death benefit claims process\, including identifying beneficiaries\, assessing nominations\, supporting vulnerable claimants and managing difficult conversations. \nParticipants will gain: \n\nPractical death benefit claims handling capability\nGreater confidence supporting claimants during sensitive circumstances\nSkills to manage difficult conversations with empathy and professionalism\nAn understanding of key claims handling obligations and processes\nStronger capability to manage claims consistently and member-centrically.\n\nThis workshop equips staff to manage claims confidently\, compliantly and with member-centric sensitivity. \n  \nLearning outcomes \nAfter attending this workshop you will be able to: \n\nDescribe the AFS licence obligations for claims handling services\nUnderstand effective claims handling principles\nIdentify vulnerable claimants and make appropriate adjustments\nExplain the claims process and timeframes\, including identifying beneficiaries and conducting claim staking\nDetermine appropriate tax rates for death claim proceeds\nVerify binding death benefit nominations\nHandle difficult conversations and support potential beneficiaries.\n\n\nWho should attend?\n \nThis course is ideal for staff who require both core super knowledge and specialised death benefit capability including: \n\nDeath benefit claims assessors\nInsurance and claims administrators\nMember services officers\nSuperannuation operations staff\nCompliance and risk professionals\nTrustee office staff\nLegal and dispute resolution teams.\n\n\nHow you’ll learn \n3-hour online virtual workshop. \nASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field\, together with their peers\, just like they would at an ASFA face-to-face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts. Virtual workshops are limited to 30 participants to allow for discussion\, and to ensure that participants have ample opportunity to ask presenters questions.
URL:https://www.superannuation.asn.au/event/death-benefit-claims-handling/
LOCATION:Online
CATEGORIES:Virtual Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.superannuation.asn.au/wp-content/uploads/2026/06/michael-olsen-Gs1mJmK2ixc-unsplash.jpg
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DTSTART;TZID=Australia/Sydney:20260702T123000
DTEND;TZID=Australia/Sydney:20260702T133000
DTSTAMP:20260619T050109Z
CREATED:20260619T050109Z
LAST-MODIFIED:20260619T050109Z
UID:10000642-1782995400-1782999000@www.superannuation.asn.au
SUMMARY:VIC Fund Taxation Discussion Group
DESCRIPTION:About\nMore information about this discussion group will be available soon. \nDiscussion Group Chair\nMarco Feltrin \nTopic\nTBA \nSpeaker\nTBA \n 
URL:https://www.superannuation.asn.au/event/vic-fund-taxation-discussion-group-17/
LOCATION:Online
CATEGORIES:Discussion Group
ATTACH;FMTTYPE=image/jpeg:https://www.superannuation.asn.au/wp-content/uploads/2023/11/Professional-development-ASFA.jpg
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DTSTART;TZID=Australia/Sydney:20260723T130000
DTEND;TZID=Australia/Sydney:20260723T160000
DTSTAMP:20260611T020410Z
CREATED:20260611T020410Z
LAST-MODIFIED:20260611T020410Z
UID:10000641-1784811600-1784822400@www.superannuation.asn.au
SUMMARY:Death Benefit Claims Handling Virtual Workshop
DESCRIPTION:ASFA’s Death Benefits Claims Handling workshop is designed for professionals who manage\, assess\, support or oversee superannuation death benefit claims. \nThis practical workshop builds the knowledge and confidence needed to handle claims effectively\, sensitively and in line with industry obligations. It focuses on the end-to-end death benefit claims process\, including identifying beneficiaries\, assessing nominations\, supporting vulnerable claimants and managing difficult conversations. \nParticipants will gain: \n\nPractical death benefit claims handling capability\nGreater confidence supporting claimants during sensitive circumstances\nSkills to manage difficult conversations with empathy and professionalism\nAn understanding of key claims handling obligations and processes\nStronger capability to manage claims consistently and member-centrically.\n\nThis workshop equips staff to manage claims confidently\, compliantly and with member-centric sensitivity. \n  \nLearning outcomes \nAfter attending this workshop you will be able to: \n\nDescribe the AFS licence obligations for claims handling services\nUnderstand effective claims handling principles\nIdentify vulnerable claimants and make appropriate adjustments\nExplain the claims process and timeframes\, including identifying beneficiaries and conducting claim staking\nDetermine appropriate tax rates for death claim proceeds\nVerify binding death benefit nominations\nHandle difficult conversations and support potential beneficiaries.\n\n\nWho should attend?\n \nThis course is ideal for staff who require both core super knowledge and specialised death benefit capability including: \n\nDeath benefit claims assessors\nInsurance and claims administrators\nMember services officers\nSuperannuation operations staff\nCompliance and risk professionals\nTrustee office staff\nLegal and dispute resolution teams.\n\n\nHow you’ll learn \n3-hour online virtual workshop. \nASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field\, together with their peers\, just like they would at an ASFA face-to-face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts. Virtual workshops are limited to 30 participants to allow for discussion\, and to ensure that participants have ample opportunity to ask presenters questions.
URL:https://www.superannuation.asn.au/event/death-benefit-claims-handling-virtual-workshop/
LOCATION:Online
CATEGORIES:Virtual Workshop
ATTACH;FMTTYPE=image/jpeg:https://www.superannuation.asn.au/wp-content/uploads/2026/06/michael-olsen-Gs1mJmK2ixc-unsplash.jpg
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