Who’s on the move? October

3 min read
3 min read

NAB announces new chief customer officer, consumer banking

Mike BairdNAB has announced the appointment of Mike Baird as chief customer officer, consumer banking. He will lead NAB’s retail banking business including more than 700 branches, 7000 bankers, broker partnerships, direct banking and the digital bank UBank. Baird has been chief customer officer, corporate & institutional banking since April 2017.

State Street announces new head of global markets for Asia-Pacific

Michele HardemanState Street Corporation has announced that Michele Hardeman has been named head of Global Markets for Asia-Pacific, effective immediately. Hardeman, who has relocated to Hong Kong from Boston, previously served as head of foreign exchange sales for State Street Global Markets. In her new role, Hardeman leads the strategic direction, sales, service and operations of the Global Markets business in Asia-Pacific. She reports to Wai-Kwong Seck, chief executive officer for Asia-Pacific, and Lou Maiuri, global head of Global Markets.

“Michele has more than 20 years of experience in capital markets across Australia and the US,” said Seck. “Her global experience and deep understanding of the challenges clients face will enhance our Global Markets capabilities in the region.”

SuperRatings expands actuarial team

Rachael PovahMinjie ShenSuperRatings has announced the appointment of Rachael Povah (pictured, left) as general manager of consulting. An actuary with 20 years of experience in superannuation and employee benefits consulting, Povah has previously worked for Mercer and Aon.

Minjie Shen (pictured, right) has joined SuperRatings as consulting manager with experience advising government and corporate trustees and employers in previous roles with PwC and Mercer.

“We are excited to have Rachael and Minjie join the SuperRatings team at a critical time for our business and the industry,” said SuperRatings Executive Director Kirby Rappell.

We are lucky to have a highly experienced team with a real passion for superannuation, and I look forward to working with everyone to secure members’ retirement outcomes.”

Integrity Life announces board appointment and two senior hires

Integrity Life (Integrity) has announced the appointment of Heinrich Eder to its board as an independent non-executive director.

Heinrich joins Integrity after a 36-year career at Munich Re Group, where he spent the last decade as managing director, Australasia. He has held various directorships and adviser roles in insurance companies, underwriting agencies, insurance and reinsurance brokers. Heinrich has also served as a director of the Insurance Council of Australia and ANZIIF.

Integrity also announced two senior hires, with Mark McCrea appointed as operations manager and Jacqueline Little as head of product.

Joining from Clearview Wealth, where he held the position of head of operations, McCrea brings 25 years’ worth of experience in financial services—predominantly within life insurance—with a specialisation in operational transformation and implementation.

Previously national manager for product policy at ANZ, Little will leverage her extensive expertise in product development and strategy.

Managing Director Chris Powell said: “We are delighted to welcome Mark and Jacqueline to the team.

Changes to Challenger board

Challenger Limited chairman Peter Polson has announced the appointment of Duncan West as an independent director of both Challenger and Challenger Life boards, effective immediately.

With over 30 years’ experience in insurance and financial services, is currently a director of Genworth Mortgage Insurance. Previously he was executive general manager of insurance for NAB Wealth and MLC, and CEO at Vero Insurance and CGU Insurance.

Polson also announced that Graham Cubbin, who has served since 2004, will not be standing for re-election at the AGM in October.

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Carmen Beverley-Smith

Executive Director - Superannuation, Life & Private Health Insurance, APRA

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Carmen joined APRA in March 2023 and holds the role of Executive Director, Life and Private Health Insurance and Superannuation.  

She has had an esteemed career in financial services, spanning over 25 years. She has held diverse leadership roles at Westpac and Commonwealth Bank of Australia, including across risk, transformation and change, product and portfolio development, and sales and service. 

Prior to joining APRA, she held the role of General Manager, Risk Transformation Delivery Integration at Westpac. This involved leading the group-wide implementation of a suite of solutions to uplift risk management capability and develop data, analytics and reporting. 

Carmen leads with a values-driven approach and a particular interest in developing and mentoring talent. 

She holds a Bachelor of Commerce and Accounting, is a certified Chartered Accountant and a Graduate of the Australian Institute of Company Directors. 

Amy C. Edmondson

Novartis Professor of Leadership and Management, Harvard Business School

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Edmondson has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #1 in 2021 and 2023; she also received that organization’s Breakthrough Idea Award in 2019, and Talent Award in 2017.  She studies teaming, psychological safety, and organisational learning, and her articles have been published in numerous academic and management outlets, including Administrative Science Quarterly, Academy of Management Journal, Harvard Business Review and California Management Review. Her 2019 book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth (Wiley), has been translated into 15 languages. Her prior books – Teaming: How organizations learn, innovate and compete in the knowledge economy (Jossey-Bass, 2012), Teaming to Innovate (Jossey-Bass, 2013) and Extreme Teaming (Emerald, 2017) – explore teamwork in dynamic organisational environments. In Building the future: Big teaming for audacious innovation (Berrett-Koehler, 2016), she examines the challenges and opportunities of teaming across industries to build smart cities. 

Edmondson’s latest book, Right Kind of Wrong (Atria), builds on her prior work on psychological safety and teaming to provide a framework for thinking about, discussing, and practicing the science of failing well. First published in the US and the UK in September, 2023, the book is due to be translated into 24 additional languages, and was selected for the Financial Times and Schroders Best Business Book of the Year award.

Before her academic career, she was Director of Research at Pecos River Learning Centers, where she worked on transformational change in large companies. In the early 1980s, she worked as Chief Engineer for architect/inventor Buckminster Fuller, and her book A Fuller Explanation: The Synergetic Geometry of R. Buckminster Fuller (Birkauser Boston, 1987) clarifies Fuller’s mathematical contributions for a non-technical audience. Edmondson received her PhD in organisational behavior, AM in psychology, and AB in engineering and design from Harvard University.

 

Daniel Mulino MP

Assistant Treasurer and Minister for Financial Services

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Born in Brindisi, Italy, Daniel was a young child when he moved with his family to Australia. He grew up in Canberra and completed his first degrees – arts and law – at the ANU. He then completed a Master of Economics (University of Sydney) and a PhD in economics from Yale.

He lectured at Monash University, was an economic adviser in the Gillard government and was a Victorian MP from 2014 to 2018. As Parliamentary Secretary to the Treasurer of Victoria, Daniel helped deliver major infrastructure projects and developed innovative financing structures for community projects.

In 2018 he was preselected for the new federal seat of Fraser and became its first MP at the 2019 election, re-elected in 2022 and 2025. From 2022 to 2025, Daniel was chair of the House of Representatives’ Standing Economics Committee in which he chaired inquiries; economic dynamism, competition and business formation and insurers’ responses to 2022 major floods claims.

In 2025, he became the Assistant Treasurer and Minister for Financial Services.

In August 2022, Daniel published ‘Safety Net: The Future of Welfare in Australia’, which aims to explore the ways in which an insurance approach can improve the effectiveness of government service delivery.