Spotlight on Fund Operations

About this event

Following the success of our inaugural Spotlight on Fund Operations event in 2025, we are pleased to announce its return on 28 April 2026.

This full-day event focuses on superannuation fund administration and operations, providing an opportunity to explore best practice processes and emerging challenges. Industry leaders will offer practical insights into enhancing operational efficiencies, risk management and governance processes, and large-scale transformations.

An expert speaker lineup will unpack key topics shaping the industry, including:

  • Operational and risk realities of Payday Super
  • Best practice storage and destruction of personal identification information
  • Managing change and large-scale transformations
  • Living with CPS230

 

Details

PwC Melbourne

Level 21, 2 Riverside Quay
28 April, 2026
9:00am – 4:00pm

Pricing (incl. GST)

Individual pricing

Member: $600
Non-member: $845

Groups of 5+

Member: $500pp
Non-Member: $700pp

Contact ASFA Events to arrange a group of 5 or more.

Register

Program

9:00 am Registration opens
9:45 am
Welcome & Opening Remarks ↓
9:55 am
Session 1: Cloud and AI Technologies in a CPS230 Environment ↓

This session will focus on how cloud technologies can significantly reduce security, resilience and cyber risks aligned to CPS 230 expectations. It will also offer practical suggestions for meeting regulatory expectations for secure and responsible AI adoption.

  • Julian Busic, Specialist Security Solutions Architect, Australia & New Zealand, AWS
  • Chris Weldon, Chief Transformation Officer, MUFG Retirement Solutions
  • Chair: Michelle Bower, Chief Executive Officer, GNGB
10:35 am Morning Tea
11:10 am
Session 2: Managing Large-Scale Transformations ↓

Large-scale transformations are becoming increasingly common across the industry, yet the path to success remains complex. Drawing on recent transformations this session examines the risks, resourcing demands, and member communication strategies to offer practical insights for funds navigating current or future transitions.

  • Glenna Forrest, Chief Super Operations Officer, GROW Inc
  • Adam Nettheim, Chief Customer Officer, Commonwealth Superannuation Corporation
  • Graham Peacock, Commercial Director Retirement Solutions, Lumera
  • Chair: Katherine Forrest, Chief Operating Officer, IQ Group
11:50 am
Session 3: From Consultation to Collection: Preparing for Retirement Reporting by 2027 ↓

With APRA’s consultation on the Retirement Reporting Framework now open and first data collection expected in late 2027, this session unpacks the new reporting standards, the shift to member-level data, and what fund operations teams need to be doing now to get ready.

  • Nathan Bonarius, Partner, PwC Australia
  • Chair: James Koval, Chief Policy & Advocacy Officer, ASFA
12:25 pm Lunch
1:25 pm
Session 4: Regulatory Perspective on Payday Super ↓

A regulatory overview of the operational expectations of Payday Super and the forthcoming changes to reporting requirements which are expected to bring significant changes to administration and reporting processes.

  • James Douglas, General Manager, Australian Prudential Regulation Authority (APRA)
  • Shane Moore, Project Director, Payday Super Program, Australian Taxation Office (ATO)
  • Chair: Maureen Daley, Policy Consultant, ASFA
2:00 pm
Session 5: Management of Multiple Service Delivery Models ↓

The shift away from single provider arrangements is gaining momentum, but managing multiple specialist providers brings its own complexity. This session will explore what strong governance and oversight looks like when navigating a multi-provider service delivery model.

  • Christine Jones, General Manager Operations, Care Super
  • Pamela Panagenas, Head of Member Operations, AustralianSuper
  • Jason Theng, Chief Risk Officer, Team Super
  • Chair: Rachel Reynolds, Head of Service & Operational Excellence, Vanguard Australia
2:45 pm Networking

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