Member facing
A comprehensive collection of learning courses designed for employees in member-facing roles across the superannuation industry. Covering member interactions, product knowledge, communication skills, members experiencing vulnerability, and industry fundamentals, these courses support the delivery of informed, professional, and member-centric service experiences.
Member-Facing Staff Compliance Package Add-On
From: $295
Short Course
Strengthening member-facing staff capability
1 CPD point per course / 5 CPD points for the package
Online
RG 146 Superannuation
From: $799
Short Course
The industry's premier compliance course
20 CPD points
Online Virtual Workshop Face-to-face Workshop Corporate Virtual Workshop Corporate Face-To-Face Workshop
Baseline Compliance + Member-Facing Staff Add-On Package
From: $695
Short Course
Comprehensive compliance training for member-facing staff
1 CPD point per course / 13 CPD points for the package
Online
RG 146 Superannuation Refresher
From: $395
Short Course
Refresh your RG 146 super knowledge
4 CPD points
Online Virtual Workshop Corporate Virtual Workshop Corporate Face-To-Face Workshop
Death Benefit Claims Handling
From: $395
Short Course
Confidence and capability for handling death benefit claims
4 CPD points.
Public Virtual workshop Corporate workshop
SuperCPD
From: $495
Subscription
ASFA’s flagship CPD product
Up to 20 CPD points annually
Online
General Advice Skills Program
From: $495
Short Course
General advice from good to great
6 CPD points
Online Corporate Virtual Workshop
Factual Information vs Advice
From: $80
Short Course
How to provide factual information
1 CPD point
Online Corporate Virtual Workshop
Health Related Claims Handling Essentials
From: $195
Short Course
How to handle health related claims
Online version = 1 CPD point
Virtual Workshop version = 2 CPD points
Online Corporate Virtual Workshop Virtual Workshop
Complaints Handling & Dispute Resolution
From: $80
Short Course
Handle complaints effectively and compliantly
1 CPD point
Online Corporate Virtual Workshop
Retirement Essentials
From: $195
Short Course
Helping members plan for retirement
2 CPD points
Online Corporate Virtual Workshop
Fraud & Scams in Superannuation
From: $80
Short Course
Spot and escalate fraud & scams
1 CPD point
Online
AML/CTF in Superannuation
From: $80
Short Course
Identify ML/TF risks and compliance obligations
1 CPD point
Online
Privacy in Superannuation
From: $80
Short Course
Handle member information safely and legally
1 CPD point
Online
Understanding and responding to members experiencing vulnerability
From: $80
Short Course
Understand and support members experiencing vulnerability
1 CPD point
Online
Recognising and Responding to Financial Abuse in Super
From: $80
Short Course
Recognise and respond to financial abuse
1 CPD point
Online