Fair and reasonable decision-making

7 min read
7 min read

The Federal Court of Australia recently reviewed a decision of the Superannuation Complaints Tribunal (Tribunal) concerning a trustee’s decision-making process when deciding whom to distribute a death benefit to. The case is important as it looks at the process that the Tribunal (and now, of course, the Australian Financial Complaints Authority) should follow when considering the fairness and reasonableness of a trustee’s decision. The Court also considered some of the issues that can arise in a disputed death benefit distribution – including when a deceased member’s will governs the distribution and when expectations of future financial support are relevant considerations.

Background

The case is known as Bullivant v Australian Meat Industry Superannuation Pty Ltd and the fund in question was the Australian Meat Industry Superannuation Trust (fund).

The deceased became a member of the fund in 2005. At the time of joining, he named his three children as his preferred beneficiaries with his two sons to receive 33 per cent each and his daughter 34 per cent of the death benefit. This nomination was made prior to the commencement of the deceased’s relationship with Ms Bullivant in 2007. Although not legally married to Bullivant, the deceased and Bullivant had lived together in a bona fide relationship as a couple.

A few months before his death, the member made a will by which he left specific lump sum amounts to each of his three children, Bullivant and his ex-wife. He then left the residue of his estate to be shared equally between Bullivant and his three children.

The trustee initially decided to pay the death benefit to Bullivant as she was in a spousal relationship with the deceased at the time of his death. This decision was objected to by the deceased’s children and his legal personal representative on the basis that the deceased made loans to Bullivant (for approximately $200,000) which were not repaid and which the deceased forgave prior to his death. As such, they argued that payment of the benefit to Bullivant would result in a disproportionate distribution of the deceased’s assets to her.

The trustee considered these arguments but didn’t give Bullivant an opportunity to put her side of the story before it made a new decision. The trustee reversed its earlier decision and determined to pay the benefit to the deceased’s estate to be distributed in accordance with the will on the grounds that would provide for a fairer and more equitable distribution (as compared to its initial decision to pay the entire death benefit to Bullivant).

The trustee’s decision to pay the death benefit to the deceased’s estate was brought before the Tribunal D17-18211 by Bullivant on the basis that the trustee’s decision when made was based on a factual error, being that Bullivant had in fact repaid the loans prior to the deceased’s death. As such, Bullivant argued that the trustee’s initial decision should stand.

The Tribunal, in considering whether the trustee’s decision invoked its jurisdiction, drew a distinction between the fairness and reasonableness of the process followed by the trustee in making the decision and the decision that was actually made. In doing so, the Tribunal considered that the trustee’s ultimate decision was fair and reasonable in all the circumstances, because neither Bullivant nor the deceased’s children were financially dependent on the deceased and the deceased’s will was a strong indication of the deceased’s wishes, given that it was completed in anticipation of his death.

However, irrespective of the fact that ultimately, the trustee’s decision was fair and reasonable, because of the trustee’s failure to follow a fair and reasonable decision making process, the Tribunal considered that its jurisdiction under section 37(4) of the Superannuation (Resolution of Complaints) Act 1993 (Complaints Act) had been invoked. The Tribunal considered that it was required to set aside the trustee’s decision, and make a decision that would place Bullivant as nearly as practicable, in the position that she would have been in but for the unfairness and unreasonableness of the trustee. It was irrelevant that the decision would result in the same outcome.

The dispute before the Federal Court

The Tribunal’s decision was brought before the Federal Court by Bullivant on the basis that the Tribunal had made errors of law, particularly with respect to misconstruing its jurisdiction. This resulted in the Federal Court considering three questions of law, namely:

  1. whether the Tribunal ought to have set aside the trustee’s decision on the basis of procedural unfairness when the Tribunal found the decision itself to be fair and reasonable in the circumstances;
  2. whether the spouse had an expectation of future financial support from the deceased (having regard to whether Bullivant and the deceased had a relationship as a couple and/or with reference to the meaning of an ‘interdependency relationship’ given in s 10 of the Superannuation Industry (Supervision) Act 1993)); and
  3. whether, in applying the criteria of fairness and reasonableness under s 37(6) of the Complaints Act, the Tribunal should have considered the deceased’s will and whether the spouse had repaid outstanding debts she owed to the deceased.

The Federal Court’s decision

The Federal Court found that the Tribunal had misunderstood the statutory concept of “fairness and reasonable in the circumstances” by looking only at the procedural unfairness in isolation, rather than looking to see whether that procedural unfairness resulted in the decision itself not being fair and reasonable. The Court held that a determination as to whether a decision is fair and reasonable should be based on the actual decision and not the process which led to the decision. Since the Tribunal had failed to ask itself the right question, the Court concluded that the Tribunal had made an error of law and its decision should be set aside.

Further, the Court found that the Tribunal is required to inform its decision having reference to the facts and circumstances of the matter. As such, the Tribunal could not set aside a trustee’s decision unless it found that the decision was not fair and reasonable, having regard to the facts and circumstances. In this regard, the Federal Court found that each of the following matters were relevant considerations that should have been taken into account:

  1. expectations of future financial support, which cannot be ruled out by a lack of direct evidence that a spouse had such an expectation, as doing so would conceptualise the concept of future financial support overly narrowly;
  2. the deceased’s will, although noting that the terms of the will should not be of themselves determinative; and
  3. the practical operation of the decision, which could not be determined without making a finding on the issue of whether or not Bullivant still owed the debt to the deceased at the time of his death.

On this basis, Justice Robertson allowed the appeal and set aside the determination of the Tribunal, remitting the matter back to the Tribunal to be determined again in accordance with the law.

Implications

The case has reaffirmed the principle originally set down by the Board of Superannuation Trustees of the State Public Sector Superannuation Scheme v Edington (Federal Court of Australia – Full Court). That is when a Court or Tribunal considers the concept of “fairness and reasonableness”, it must have regard to the practical application of the decision as a pre-condition to the exercise of its power to set aside a decision. Such powers cannot be exercised on the basis that the process followed in making the decision alone was unfair and unreasonable, in circumstances where the decision itself cannot be said to have been unfair and unreasonable. Further, in making conclusions as to whether a decision was unfair and unreasonable, a Court or Tribunal cannot draw these conclusions without maki
ng a finding in relation to key factual questions. With respect to the payment of a death benefit, such questions would involve, amongst other things, expectations of future financial support and the deceased’s will.

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Niamh is a qualified Actuary (FIAA) and her other work includes actuarial defined benefit liability valuation work, fund merger financial modelling for business cases, merger due diligence, SPS 250 insurance reviews and more general superannuation consulting work.

Niamh’s key defined benefit clients are state governments, with a focus on data analysis and insights, regulation review, provision of financial modelling and liability valuations.

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Mary Delahunty is the Chief Executive Officer ofthe Association of Superannuation Funds of Australia Limited (ASFA). 

ASFA is the peak policy, researchand advocacy body for Australia’s superannuation industry. It is a not-for-profit, sector-neutral, and non-party political, national organisation. ASFA’s mission is to continuously improve the superannuation system, so all Australians can enjoy a dignified retirement. 

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Gemma has over 25 years’ experience in risk management and governance across multiple industries including government, engineering and financial services. She is known for her ability to drive organisational change and achieve business objectives in complex and dynamic environments. Prior to joining Rest, Gemma held senior positions at MLC Life Insurance, MLC Wealth, Parsons Brinkerhoff and Federal Treasury. She is a Director on the Board of the Fund Executives Association Limited. Gemma holds a Master of Arts from the Australian National University, a Bachelor of Economics, Social Science (First Class Honours) from the University of Sydney and is a graduate of the Australian Institute of Company Directors.

Adrian C

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Adrian C works in the Australian Signals Directorate and is the Director of ASD’s Cyber Security Partnership Program.

He has worked in various roles in the National Intelligence Community for the last 16 years including geospatial intelligence, intelligence support to Australian Defence Force Military Operations and writing core components of the Comprehensive Review – legal framework of the National Intelligence Community. 

Adrian transferred to Australian Signals Directorate in 2021 and was responsible for the section that develops and publishes ASD’s technical publications and guidelines.

He moved from Canberra to Brisbane in January 2023 to commence his current role within Australian Signals Directorate.

Kate Farrar

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Kate Farrar is the Chief Executive Officer of Brighter Super, where she has led the fund’s transformation from a $10 billion Queensland public-sector fund into a $35 billion success story with more than 280,000 members.

Since her appointment as CEO in April 2018, Kate has overseen the merger of LGIAsuper and Energy Super and the acquisition of Suncorp Super—the first industry fund acquisition of a retail fund. This integration, completed 18 months ahead of schedule, delivered a 40% reduction in administration fees for members while expanding services across Queensland.

Under Kate’s leadership, Brighter Super has become one of the fastest-growing industry funds in Australia, recognised for both its operational sustainability and member-first approach. In acknowledgment of these achievements, she was awarded the Fund Executive of the Year Award by the Fund Executives Association Ltd (FEAL) in 2024.

Kate brings 35 years of leadership experience across finance and energy, including senior roles at Barclays de Zoete Wedd, Suncorp Investment Management, NSW Treasury Corporation, McKinsey & Company, and Ergon Energy.

Beyond her role at Brighter Super, Kate serves as a Non-Executive Director of ASX100-listed Seven Group Holdings and is the President of the Queensland Futures Institute.

She holds a Bachelor of Music (Honours) and a Master’s Degree in Econometrics and Finance. Through a scholarship from Chief Executive Women, she is also a graduate of INSEAD’s Advanced Management Programme. In 2025, following her FEAL award education grant, Kate completed the Stanford Graduate School of Business program, People, Culture, and Performance: Strategies from Silicon Valley.

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Joseph has a Bachelor of Economics and Bachelor of Arts from Australian National University and a Graduate Certificate in Applied Finance from the University of NSW.  

Joseph Mitchell is a trustee director of TelstraSuper.

Vasyl Nair

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Vasyl Nair is the Chief Executive Officer of Team Super (prior to this, Vasyl held the roles of Deputy Chief Executive Officer, Chief Risk Officer and Chief Strategy Officer).

Vasyl is a keen advocate for the ongoing development of the superannuation sector, with active participation in a number of different parts of the industry. He has served as a director of an Australian fintech organisation, specialising in superannuation and investment administration.

Vasyl was appointed to the Board of the Association of Superannuation Funds of Australia (ASFA) as Director in January 2025, the peak pension fund association in Australia.

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Berkeley.

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Vicki’s experience includes executive leadership roles at some of Australia’s largest financial services organisations. She has an extensive background in distribution, strategic marketing, digital, fund operations and contact centres, customer strategy and design and product management.

Vicki is passionate about simplifying and demystifying superannuation to help all Australians achieve their best retirement outcomes.

Vicki holds an Executive MBA from the Australian Graduate School of Management and a diploma from the Australian Institute of Company Directors. Vicki has been a Non-executive Director of the Australian Council of Superannuation Investors since 2018 and a Director of The Association of Superannuation Funds of Australia since 2022.

Louise Davidson, AM

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As CEO, Peter is responsible for developing, leading, and implementing corporate strategy and culture. He is also accountable for the overall services and operational management of UniSuper Management nationally.

Prior to joining UniSuper, Peter held senior executive roles at Aware Super, Colonial First State and Credit Suisse.

Peter is a qualified Actuary with a Bachelor of Economics from Macquarie University. He holds Graduate Diplomas in Applied Finance and Investments and Financial Planning from the Securities Institute of Australia; and has undertaken the Advanced Management Program at Harvard Business School (Boston, USA).

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Eoin Burke

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Mr Livanas has over 30 years’ industry experience, having worked in organisations including Deloitte South Africa, the South African Government Employees Pension Fund – the precursor to the country’s sovereign fund – and several Australian superannuation funds.

Prior to his appointment in October 2011, Mr Livanas was the Chief Executive Officer of AMIST Super (2008–11) and the General Manager of FuturePlus Financial Services (2002–08). He was a Director of ISPT and ISPT Grosvenor International Property Trust from 2010–12 and in August 2013 was appointed to the Board of the Australian Council of Superannuation Investors.

Mr Livanas holds a Bachelor of Science in Engineering and an MBA from the University of Witwatersrand and a Graduate Diploma of Finance and Investments from the Financial Services Institute of Australia. He is an ASFA-accredited Investment Fiduciary and a Graduate of the Australian Institute of Company Directors.

Debby Blakey

Chief Executive Officer, HESTA

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Debby Blakey, GAICD, is the CEO of HESTA, Australia’s $96 billion superannuation fund for health and community services workers. With over 30 years’ experience in the superannuation and financial services sectors, she holds qualifications in Mathematics, Computer Science, Financial Advice, Governance, Pension Fund Design and Sustainability.

Debby’s leadership is characterised by a ‘people-first’ approach, focusing on enhancing member experiences and financial outcomes while also ensuring operational rigour and excellence. She is a strong advocate for innovation and transformation within the superannuation industry.

Debby is the President of the Australian Council of Superannuation Investors (ACSI), a Director of the International Corporate Governance Network (ICGN) and is the founding Chair of the 40:40 Vision initiative – promoting gender equality at executive and Board level in ASX300 companies.

Under Debby’s leadership, HESTA has been called the ‘corporate conscience of Australia’ for its commitment to strong governance, environmental management and gender equality.

Cath Bowtell

Chair, IFM Investors

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Cath is the Chair of IFM Investors; Industry Super Holdings (ISH); and the Federal Government’s Jobs & Skills Ministerial Advisory Board.   

She is a Director of Industry Fund Services (IFS) and of the Melbourne Arts Precinct Corporation. 

Cath has worked for many years in senior roles in both the superannuation industry and union movement. She was the Chief Executive of IFS and Chief Executive of the Australian Government Employees Superannuation Trust (AGEST) from 2010 until its merger with AustralianSuper in 2013.

Prior to this, Cath was a Senior Industrial Officer at the Australian Council of Trade Unions (ACTU). She has held a number of directorships and committee positions throughout her career, including Director of AustralianSuper, Director of AGEST Super and Director of Ausgrid.

Natalie Previtera

Chief Executive Officer, NGS Super

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Natalie is the Chief Executive Officer of NGS Super.  

With a career grounded in governance, legal, and strategic leadership, Natalie brings a forward-thinking and purpose driven approach to superannuation. She is responsible for steering the fund through a dynamic regulatory landscape, ensuring operational excellence, and delivering long-term value to members.

Natalie also served as Chief Risk and Governance officer having deep institutional knowledge and a strong track record in executive oversight and regulatory engagement.

She is known for her collaborative leadership style and her ability to drive transformation while maintaining a strong member-first ethos.

Prior to joining NGS in 2019 Natalie held senior governance roles at AMP, Suncorp and Perpetual.  

Laura Catterick

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Laura Catterick is the Director of Resilience & Cyber at UK Finance, which is the collective voice for the UK banking and finance industry, representing over 300 firms and supporting members in their efforts to build more resilient firms and a more resilient financial sector.

Within UK Finance, Laura works closely with industry leaders, government, and regulators, influencing policy on operational resilience and cybersecurity at a national level. UK Finance also co-chairs CMORG (Cross Market Operational Resilience Group) to deliver collaborative resilience initiatives that address systemic risks.

Laura is a Chartered Professional Accountant from Canada with extensive experience in risk, regulatory compliance, cyber security, operational resilience, and large-scale transformation. She has held senior executive roles within highly regulated sectors, including roles across all three lines of defence within Deloitte, PricewaterhouseCoopers, Lloyds Banking Group, and Mastercard.

Josh Cross

Chief Operating Officer, SS&C Technologies

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Josh Cross brings over 30 years of experience in Technology, Operations, Delivery and Transformation within the Australian Financial Services industry. His expertise spans Trade Finance, Institutional and Corporate Lending, Consumer Lending, Share Trading, Insurance and Superannuation.

Josh joined SS&C in July 2025 through a lift-out from Insignia Financial – one of Australia’s largest Superannuation and Investment providers, known for its growth through large-scale acquisitions and technology separations from major Australian banks.

In his current role, Josh leads the SS&C  Business Process Outsourcing (BPO) function, which delivers technology, operations, and service delivery for more than one million Australian across multiple technology eco-systems, supported by a team of approximately 1300 staff. Over the next three years, Josh will also lead the major transformation of the underlying superannuation platforms and processes, migrating to SS&C’s Bluedoor ecosystem.

Lt Gen Michelle McGuinness, CSC

National Cyber Security Coordinator, National Office of Cyber Security

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Lieutenant General Michelle McGuinness, CSC was appointed as Australia’s National Cyber Security Coordinator (the Coordinator) on 26 February 2024.

As the Coordinator, LTGEN McGuinness leads national cyber security policy, the coordination of responses to major cyber incidents, whole of government cyber incident preparedness efforts, and the strengthening of Commonwealth cyber security capability. 

LTGEN McGuinness has served in the Australian Defence Force for 30 years in a range of tactical, operational, and strategic roles in Australia and internationally.

Prior to this appointment, LTGEN McGuinness most recently served as Deputy Director Commonwealth Integration in the United States Defense Intelligence Agency. In this role, she led policy and cultural reform, and technological integration, including interoperability across information technology, systems and data.

Jamie Bonic

Head of FX and Derivative Sales, NAB

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Jamie is NAB’s Global Head of FX and Derivative Sales. Jamie is responsible for several Markets related sales businesses including NAB’s Institutional, Corporate and Government teams.  Prior to joining NAB, Jamie spent 17 years in London working as a Managing Director for a US Investment Bank in their Global Markets division running sales and trading businesses for both the Interest Rate and FX product.

Jamie holds a Bachelor of Economics Degree from The University of Sydney and is based in Sydney.

Katie Miller

Deputy CEO, Regulation, AUSTRAC

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Katie Miller is the Deputy CEO, Regulation, AUSTRAC and has strategic responsibility for AUSTRAC’s regulatory, policy and legal functions. 
Katie has extensive experience exercising regulatory functions and advising regulators at state and federal levels. Katie is a published author on issues involving regulation, law and technology and supports connections between government, practitioners, communities of practice and academia. 

Derek Thompson

Via live link

Best Selling Author, Podcast Host of 'Plain English'

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Few speakers can match Derek Thompson‘s ability to synthesize mega-trends in society, labor, economics, technology, and politics. Put another way: Derek trawls the data sets and does the forecasting and deep reporting necessary to help us better understand how we live, how we vote, how we spend, and how we work.

In his paradigm-shifting #1 New York Times bestseller, Abundance (co-written with Ezra Klein), this award-winning journalist reveals how our policies and culture have pushed us into a world of scarcity (not enough housing, workers, or progress)—and offers a radical new path towards a world where housing is affordable, energy is plentiful, and innovation flourishes across industries.

He shares a compelling vision of a future where we have more than enough for everybody, and a practical, actionable roadmap for how to get there. It starts with taking more risks, building more expansively, and recognizing that we all have the power to create a world of abundance. “Everything’s utopian until it’s reality,” he says.

Carmen Beverley-Smith

Executive Director - Superannuation, Life & Private Health Insurance, APRA

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Carmen joined APRA in March 2023 and holds the role of Executive Director, Life and Private Health Insurance and Superannuation.  

She has had an esteemed career in financial services, spanning over 25 years. She has held diverse leadership roles at Westpac and Commonwealth Bank of Australia, including across risk, transformation and change, product and portfolio development, and sales and service. 

Prior to joining APRA, she held the role of General Manager, Risk Transformation Delivery Integration at Westpac. This involved leading the group-wide implementation of a suite of solutions to uplift risk management capability and develop data, analytics and reporting. 

Carmen leads with a values-driven approach and a particular interest in developing and mentoring talent. 

She holds a Bachelor of Commerce and Accounting, is a certified Chartered Accountant and a Graduate of the Australian Institute of Company Directors. 

Amy C. Edmondson

Novartis Professor of Leadership and Management, Harvard Business School

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Edmondson has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #1 in 2021 and 2023; she also received that organization’s Breakthrough Idea Award in 2019, and Talent Award in 2017.  She studies teaming, psychological safety, and organisational learning, and her articles have been published in numerous academic and management outlets, including Administrative Science Quarterly, Academy of Management Journal, Harvard Business Review and California Management Review. Her 2019 book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth (Wiley), has been translated into 15 languages. Her prior books – Teaming: How organizations learn, innovate and compete in the knowledge economy (Jossey-Bass, 2012), Teaming to Innovate (Jossey-Bass, 2013) and Extreme Teaming (Emerald, 2017) – explore teamwork in dynamic organisational environments. In Building the future: Big teaming for audacious innovation (Berrett-Koehler, 2016), she examines the challenges and opportunities of teaming across industries to build smart cities. 

Edmondson’s latest book, Right Kind of Wrong (Atria), builds on her prior work on psychological safety and teaming to provide a framework for thinking about, discussing, and practicing the science of failing well. First published in the US and the UK in September, 2023, the book is due to be translated into 24 additional languages, and was selected for the Financial Times and Schroders Best Business Book of the Year award.

Before her academic career, she was Director of Research at Pecos River Learning Centers, where she worked on transformational change in large companies. In the early 1980s, she worked as Chief Engineer for architect/inventor Buckminster Fuller, and her book A Fuller Explanation: The Synergetic Geometry of R. Buckminster Fuller (Birkauser Boston, 1987) clarifies Fuller’s mathematical contributions for a non-technical audience. Edmondson received her PhD in organisational behavior, AM in psychology, and AB in engineering and design from Harvard University.

 

Daniel Mulino MP

Assistant Treasurer and Minister for Financial Services

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Born in Brindisi, Italy, Daniel was a young child when he moved with his family to Australia. He grew up in Canberra and completed his first degrees – arts and law – at the ANU. He then completed a Master of Economics (University of Sydney) and a PhD in economics from Yale.

He lectured at Monash University, was an economic adviser in the Gillard government and was a Victorian MP from 2014 to 2018. As Parliamentary Secretary to the Treasurer of Victoria, Daniel helped deliver major infrastructure projects and developed innovative financing structures for community projects.

In 2018 he was preselected for the new federal seat of Fraser and became its first MP at the 2019 election, re-elected in 2022 and 2025. From 2022 to 2025, Daniel was chair of the House of Representatives’ Standing Economics Committee in which he chaired inquiries; economic dynamism, competition and business formation and insurers’ responses to 2022 major floods claims.

In 2025, he became the Assistant Treasurer and Minister for Financial Services.

In August 2022, Daniel published ‘Safety Net: The Future of Welfare in Australia’, which aims to explore the ways in which an insurance approach can improve the effectiveness of government service delivery.