The upcoming Payday Super changes will have a direct impact on how members and employers understand super contributions, timing and compliance.
Join Kate Crawford, Learning and Development Specialist, ASFA, for a practical, frontline-focused virtual workshop designed specifically for customer-facing staff. This one-hour session will explain the upcoming changes in clear, plain language and focus on what your members and employers need to know, the questions they are likely to ask, and how to respond with clarity and confidence.
Participants will gain simple talking points, clear key messages and practical guidance to help them explain the reforms, respond to common member and employer queries, and address concerns during the transition.
Learning outcomes
After attending this workshop you will be able to:
- Understand the upcoming Payday Super changes and what they mean for members
- Explain the changes in clear, simple language to members and employers
- Respond confidently to common questions and concerns
- Communicate key messages about what is changing and what members can expect
- Support members through the transition with greater confidence and consistency.
Who should attend?
- Contact centre and member service staff
- Client service and relationship management teams
- Employer service teams
- Complaints and resolution teams
- Member education and guidance staff
- Team leaders and managers of frontline service teams
- Corporate affairs or communications staff supporting member messaging
How you’ll learn
One-hour online virtual workshop.
ASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field, together with their peers, just like they would at an ASFA face-to-face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts. Virtual workshops are limited to 30 participants to allow for discussion, and to ensure that participants have ample opportunity to ask presenters questions.
