Claims capability
A curated collection of learning courses designed to build capability across the claims journey. Covering key processes, industry requirements, and best practice approaches, these courses help build the knowledge and skills to deliver consistent, compassionate, member-focussed claims experiences.
Death Benefit Claims Handling
From: $395
Short Course
Confidence and capability for handling death benefit claims
4 CPD points.
Public Virtual workshop Corporate workshop
Dealing with Difficult Calls
From: $80
Short Course
Manage challenging calls with confidence
1 CPD point
Online
Recognising and Responding to Financial Abuse in Super
From: $80
Short Course
Recognise and respond to financial abuse
1 CPD point
Online
Understanding and responding to members experiencing vulnerability
From: $80
Short Course
Understand and support members experiencing vulnerability
1 CPD point
Online
Privacy in Superannuation
From: $80
Short Course
Handle member information safely and legally
1 CPD point
Online
Member-Facing Staff Compliance Package Add-On
From: $295
Short Course
Strengthening member-facing staff capability
1 CPD point per course / 5 CPD points for the package
Online
Insurance Essentials
From: $195
Short Course
The essentials of insurance in super
1 CPD point
Online Corporate Virtual Workshop
Complaints Handling & Dispute Resolution
From: $80
Short Course
Handle complaints effectively and compliantly
1 CPD point
Online Corporate Virtual Workshop
Health Related Claims Handling Essentials
From: $195
Short Course
How to handle health related claims
Online version = 1 CPD point
Virtual Workshop version = 2 CPD points
Online Corporate Virtual Workshop Virtual Workshop