Reasonable fees for comprehensive services

4 min read
4 min read

In the context of the recent Royal Commission hearings, the financial services sector has become a pretty soft target for criticism. However, commentators consistently neglect to mention the many valuable services being delivered by superannuation funds. On the other hand, there have been criticisms of various aspects of superannuation, not always supported by the available evidence.

There are a number of reasons for this. Australians are notorious for wanting to cut the tallest poppies down to size. Superannuation funds are certainly tall in terms of assets under management and how they measure up internationally.

The sheer enormity of numbers that apply to the superannuation system makes it difficult for people to comprehend exactly what is being delivered. $2.7 trillion in assets is a very big number. Most individuals have trouble working out how much money they have in a coin tray let alone what the scale of $2.7 trillion is.

One way of making the large aggregate numbers more understandable is to bring them down to an individual level. $2.7 trillion averages out to around $175,000 for each of the 15.6 million or so Australians with superannuation, though clearly some Australians have more super than others.

Another way of making the numbers more understandable is to look at typical daily flows and activities for the superannuation sector.

Based on mostly APRA annual figures for 2016-17—working on calendar days rather than just business working days—each day of the year the following happens:

  • $253 million in contributions are made by employers
  • $38 million in tax on employer contributions is paid to the Government
  • $307 million in total benefits is paid to members
  • $566 million of investment income is received by superannuation funds
  • 52 life insurance claims are paid
  • 57 TPD claims are paid
  • 124 Income Protection claims are paid
  • 900 lump sum retirement payments are made
  • 140 new pension benefit accounts are opened
  • 12,360 new accounts in total are opened

Some commentators seem to imply that all these activities should be provided free or at a nominal cost, especially if investment returns are negative in any particular year. However, this level of activity and provision of benefits to members is not something that just happens. Very considerable resources are needed to generate the very considerable benefits flowing to fund members.

The reality is that a mostly defined contribution system investing heavily in equities and subject to complex prudential and taxation regulation involves unavoidable costs. As well, increasingly fund members are expecting their fund to provide education, advice and online reporting and transaction capabilities.

Despite these heavy cost burdens, the level of fees charged by superannuation funds in Australia stack up pretty well compared to equivalent funds overseas. As well, overall fees are down a touch between 2016 and 2017; from 1.03 per cent of total assets on average to 1.0 per cent on average.

Increased scale and greater technical efficiencies—together with harder bargaining by funds with investment managers (supplemented by strategic insourcing)—have reduced costs. However, more member engagement, development of retirement products and greater complexity of taxation and regulatory arrangements have increased costs. Going forward, further disentangling of advice fees from general fund administration fees will also place downward pressure on average fund fees.

One of the odd things about member attitudes to superannuation is that people are generally more positive about their own fund than the system as a whole. One of the challenges for the sector is to increase member satisfaction, both in regard to the fund they are in and in superannuation more generally. ASFA will continue with its advocacy and public information activities designed to better inform the public about superannuation and to boost confidence in superannuation.

Also, the scrutiny from the Royal Commission is already leading to an even greater focus by funds on good fund governance and enhancing member outcomes. The process of review and examination has been expensive and time consuming for funds but hopefully both the public interrogations and the introspection involved will lead to better outcomes for fund members.

Picture of By Ross Clare

By Ross Clare

director of research

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Carmen Beverley-Smith

Executive Director - Superannuation, Life & Private Health Insurance, APRA

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Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Carmen joined APRA in March 2023 and holds the role of Executive Director, Life and Private Health Insurance and Superannuation.  

She has had an esteemed career in financial services, spanning over 25 years. She has held diverse leadership roles at Westpac and Commonwealth Bank of Australia, including across risk, transformation and change, product and portfolio development, and sales and service. 

Prior to joining APRA, she held the role of General Manager, Risk Transformation Delivery Integration at Westpac. This involved leading the group-wide implementation of a suite of solutions to uplift risk management capability and develop data, analytics and reporting. 

Carmen leads with a values-driven approach and a particular interest in developing and mentoring talent. 

She holds a Bachelor of Commerce and Accounting, is a certified Chartered Accountant and a Graduate of the Australian Institute of Company Directors. 

Amy C. Edmondson

Novartis Professor of Leadership and Management, Harvard Business School

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Edmondson has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #1 in 2021 and 2023; she also received that organization’s Breakthrough Idea Award in 2019, and Talent Award in 2017.  She studies teaming, psychological safety, and organisational learning, and her articles have been published in numerous academic and management outlets, including Administrative Science Quarterly, Academy of Management Journal, Harvard Business Review and California Management Review. Her 2019 book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth (Wiley), has been translated into 15 languages. Her prior books – Teaming: How organizations learn, innovate and compete in the knowledge economy (Jossey-Bass, 2012), Teaming to Innovate (Jossey-Bass, 2013) and Extreme Teaming (Emerald, 2017) – explore teamwork in dynamic organisational environments. In Building the future: Big teaming for audacious innovation (Berrett-Koehler, 2016), she examines the challenges and opportunities of teaming across industries to build smart cities. 

Edmondson’s latest book, Right Kind of Wrong (Atria), builds on her prior work on psychological safety and teaming to provide a framework for thinking about, discussing, and practicing the science of failing well. First published in the US and the UK in September, 2023, the book is due to be translated into 24 additional languages, and was selected for the Financial Times and Schroders Best Business Book of the Year award.

Before her academic career, she was Director of Research at Pecos River Learning Centers, where she worked on transformational change in large companies. In the early 1980s, she worked as Chief Engineer for architect/inventor Buckminster Fuller, and her book A Fuller Explanation: The Synergetic Geometry of R. Buckminster Fuller (Birkauser Boston, 1987) clarifies Fuller’s mathematical contributions for a non-technical audience. Edmondson received her PhD in organisational behavior, AM in psychology, and AB in engineering and design from Harvard University.

 

Daniel Mulino MP

Assistant Treasurer and Minister for Financial Services

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Born in Brindisi, Italy, Daniel was a young child when he moved with his family to Australia. He grew up in Canberra and completed his first degrees – arts and law – at the ANU. He then completed a Master of Economics (University of Sydney) and a PhD in economics from Yale.

He lectured at Monash University, was an economic adviser in the Gillard government and was a Victorian MP from 2014 to 2018. As Parliamentary Secretary to the Treasurer of Victoria, Daniel helped deliver major infrastructure projects and developed innovative financing structures for community projects.

In 2018 he was preselected for the new federal seat of Fraser and became its first MP at the 2019 election, re-elected in 2022 and 2025. From 2022 to 2025, Daniel was chair of the House of Representatives’ Standing Economics Committee in which he chaired inquiries; economic dynamism, competition and business formation and insurers’ responses to 2022 major floods claims.

In 2025, he became the Assistant Treasurer and Minister for Financial Services.

In August 2022, Daniel published ‘Safety Net: The Future of Welfare in Australia’, which aims to explore the ways in which an insurance approach can improve the effectiveness of government service delivery.