Factual information vs financial product advice

About this course

How to provide factual information

Good quality factual information can often be useful for members wishing to better understand the financial products or strategies available to them. This interactive online course is designed specifically to support staff who provide information directly to members. It looks at what factual information and financial product advice are, the differences between them, and ways of providing quality factual information whilst avoiding providing financial product advice when you are not licensed to do so.

Learning outcomes

Upon completion of this course, you will be able to:
– explain the differences between factual information and financial product advice
– explain the differences between general and personal financial product advice
– provide useful, relevant and accurate factual information
– understand the factual information boundaries and how to minimise risks and avoid compliance breaches.

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This course will suit anyone who wants to learn what it takes to deliver effective factual information without breaching AFSL requirements by providing financial product advice when not authorised to do so. It is specifically designed for staff who provide information directly to members, such as contact centre staff, relationship managers, staff responsible for running educational seminars for super fund members, and sales and marketing team members.
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The estimated time commitment for the whole course is approximately one hour.
You will be assessed by an online exam.
Upon successful completion of this course you will receive an ASFA Certificate of Completion.

Delivery mode(s)

Pricing (incl. GST)

Flexible online

Member: $195
Non-member: $250

CPD Points

1 CPD point

Enquiries

For all enquiries, contact ASFA Learning.