Let’s talk about the M word

4 min read
4 min read

At the 2023 ASFA Spotlight on Insurance event, AIA sponsored a session discussing menopause and its impact on a member’s claim experience and early retirement. Chaired by Sarah Penn, CEO of Mayflower Consulting, a panel of experts from the insurance, technology, superannuation, and medical industries discussed some candid and shocking realities about a common, but mostly hidden, life experience that impacts half the world’s population.

Menopause, mental health, and early retirement

A staggering 26.8 per cent of women retire earlier than planned and with 40 per cent less superannuation than their male counterparts. Additionally, it is a distressing reality that the highest suicide rate among women occurs within the age range of 45 to 49 and that women aged 45 to 55 are twice as likely to make a claim for depression and anxiety due to the misdiagnosis or inadequate treatment of menopause. These statistics demonstrate the far-reaching impact of menopause on our healthcare, superannuation, and insurance systems and why it must be acknowledged as a pressing societal concern, rather than considered solely a women’s issue.

Greater knowledge and understanding for widespread benefits

Professor Rod Baber AM, a Clinical Professor of Obstetrics, Gynaecology, and Neonatology at the University of Sydney, provided his valuable perspective on the ongoing challenges surrounding the diagnosis and treatment of menopause. This is largely due to research which was published in a leading medical journal in 2002 which incorrectly identified an increased risk of developing breast cancer for women who were taking hormone therapy. While this research was later disproven, the fear it engendered – widely promoted in the media –  there is now an entire generation of women who have not accessed hormone therapy and GPs who have been reluctant to prescribe this treatment.

Later in the discussion, along with Professor Baber, I emphasised the crucial role of sharing readily accessible information about menopause, its symptoms, and treatment options. We know that this knowledge empowers loved ones and medical professionals to effectively support and advocate for women navigating this transformative phase of life.

Organisations providing support for meaningful change

Joining the discussion, Susan O’Neill, Commercial Director of Microsoft Australia, and Lydia Ho, Diversity, Equity, and Inclusion Officer of Future Super Group, shared insights into their companies’ approaches towards inclusivity. Susan shared an overview of some of the support and benefits offered by Microsoft Australia and emphasised Microsoft’s aim to break down the stigma surrounding menopause and foster open and genuine conversations within the organisation. As part of this initiative, their Family Employees’ Resource Group ran a talk focusing on menopause in conjunction with the Australasian Menopause Society (AMS). The talk had a huge uptake with more than 80 employees attending.

Lydia then highlighted Future Super Group’s progressive policy of providing paid Menstrual and Menopausal leave to all team members experiencing periods, or menopause. This policy offers an additional six days of leave, separate from personal sick leave. Inspired by the Menstrual Policy Template developed by the Victorian Women’s Trust, Future Super encourages other organisations to follow suit, with the hope of bringing about meaningful change.

Both Microsoft and Future Super Group recognise the value that women transitioning to menopause offer to their organisations and acknowledge that many of these women are in the prime of their careers. By reducing the stigma associated with menopause and encouraging transparent communication, they have been able to support their team members and help them thrive in the workplace.

AMS and AIA, a shared value partnership helping employees

AIA and the Australasian Menopause Society (AMS) provide evidence-based education about the symptoms associated with perimenopause and menopause. The partnership works with Employers and Brokers to provide webinars and educational material for employees affected by menopause to find the right support, and to enable better staff retention and job satisfaction.

This collaboration embodies AIA’s shared value approach to insurance, as promoting awareness of menopause as an essential transitional stage in life not only benefits AIA customers and partners, but society at large.

Supporting health and wellbeing at every stage of life

The AMS and AIA partnership is a part of AIA Embrace – AIA’s award-winning holistic wellbeing ecosystem of world-class programs and partnerships designed to support everyday health and wellbeing at every stage of life’s journey.

Driven by evidence, research, data analytics, and behavioural science, AIA’s shared value solutions are developed in collaboration with various partners. Together, they address societal health problems which can lead to chronic mental and physical health conditions.

These partnerships provide education and access to early treatment to prevent Australians from becoming chronically unwell.

Picture of By Simonie Fox

By Simonie Fox

Head of Shared Value

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Katie Miller is the Deputy CEO, Regulation, AUSTRAC and has strategic responsibility for AUSTRAC’s regulatory, policy and legal functions. 
Katie has extensive experience exercising regulatory functions and advising regulators at state and federal levels. Katie is a published author on issues involving regulation, law and technology and supports connections between government, practitioners, communities of practice and academia. 

Derek Thompson

Via live link

Best Selling Author, Podcast Host of 'Plain English'

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Few speakers can match Derek Thompson‘s ability to synthesize mega-trends in society, labor, economics, technology, and politics. Put another way: Derek trawls the data sets and does the forecasting and deep reporting necessary to help us better understand how we live, how we vote, how we spend, and how we work.

In his paradigm-shifting #1 New York Times bestseller, Abundance (co-written with Ezra Klein), this award-winning journalist reveals how our policies and culture have pushed us into a world of scarcity (not enough housing, workers, or progress)—and offers a radical new path towards a world where housing is affordable, energy is plentiful, and innovation flourishes across industries.

He shares a compelling vision of a future where we have more than enough for everybody, and a practical, actionable roadmap for how to get there. It starts with taking more risks, building more expansively, and recognizing that we all have the power to create a world of abundance. “Everything’s utopian until it’s reality,” he says.

Carmen Beverley-Smith

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Carmen joined APRA in March 2023 and holds the role of Executive Director, Life and Private Health Insurance and Superannuation.  

She has had an esteemed career in financial services, spanning over 25 years. She has held diverse leadership roles at Westpac and Commonwealth Bank of Australia, including across risk, transformation and change, product and portfolio development, and sales and service. 

Prior to joining APRA, she held the role of General Manager, Risk Transformation Delivery Integration at Westpac. This involved leading the group-wide implementation of a suite of solutions to uplift risk management capability and develop data, analytics and reporting. 

Carmen leads with a values-driven approach and a particular interest in developing and mentoring talent. 

She holds a Bachelor of Commerce and Accounting, is a certified Chartered Accountant and a Graduate of the Australian Institute of Company Directors. 

Amy C. Edmondson

Novartis Professor of Leadership and Management, Harvard Business School

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Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Edmondson has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #1 in 2021 and 2023; she also received that organization’s Breakthrough Idea Award in 2019, and Talent Award in 2017.  She studies teaming, psychological safety, and organisational learning, and her articles have been published in numerous academic and management outlets, including Administrative Science Quarterly, Academy of Management Journal, Harvard Business Review and California Management Review. Her 2019 book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth (Wiley), has been translated into 15 languages. Her prior books – Teaming: How organizations learn, innovate and compete in the knowledge economy (Jossey-Bass, 2012), Teaming to Innovate (Jossey-Bass, 2013) and Extreme Teaming (Emerald, 2017) – explore teamwork in dynamic organisational environments. In Building the future: Big teaming for audacious innovation (Berrett-Koehler, 2016), she examines the challenges and opportunities of teaming across industries to build smart cities. 

Edmondson’s latest book, Right Kind of Wrong (Atria), builds on her prior work on psychological safety and teaming to provide a framework for thinking about, discussing, and practicing the science of failing well. First published in the US and the UK in September, 2023, the book is due to be translated into 24 additional languages, and was selected for the Financial Times and Schroders Best Business Book of the Year award.

Before her academic career, she was Director of Research at Pecos River Learning Centers, where she worked on transformational change in large companies. In the early 1980s, she worked as Chief Engineer for architect/inventor Buckminster Fuller, and her book A Fuller Explanation: The Synergetic Geometry of R. Buckminster Fuller (Birkauser Boston, 1987) clarifies Fuller’s mathematical contributions for a non-technical audience. Edmondson received her PhD in organisational behavior, AM in psychology, and AB in engineering and design from Harvard University.

 

Daniel Mulino MP

Assistant Treasurer and Minister for Financial Services

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Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Born in Brindisi, Italy, Daniel was a young child when he moved with his family to Australia. He grew up in Canberra and completed his first degrees – arts and law – at the ANU. He then completed a Master of Economics (University of Sydney) and a PhD in economics from Yale.

He lectured at Monash University, was an economic adviser in the Gillard government and was a Victorian MP from 2014 to 2018. As Parliamentary Secretary to the Treasurer of Victoria, Daniel helped deliver major infrastructure projects and developed innovative financing structures for community projects.

In 2018 he was preselected for the new federal seat of Fraser and became its first MP at the 2019 election, re-elected in 2022 and 2025. From 2022 to 2025, Daniel was chair of the House of Representatives’ Standing Economics Committee in which he chaired inquiries; economic dynamism, competition and business formation and insurers’ responses to 2022 major floods claims.

In 2025, he became the Assistant Treasurer and Minister for Financial Services.

In August 2022, Daniel published ‘Safety Net: The Future of Welfare in Australia’, which aims to explore the ways in which an insurance approach can improve the effectiveness of government service delivery.