John O’Mahony is a Partner in Deloitte Access Economics in Sydney, who over the past decade has led over 100 economic modelling and policy projects, including in funds management, insurance, superannuation, investing, payments and banking. John’s econometric research has been published in the Economic Record and the Australian Economic Review and in 2018 he received two Cannes Lions awards for his economic valuation of the Great Barrier Reef. He has worked at the Australian Financial Review, in the University of Sydney’s Faculty of Economics and Business, for the NSW Government and served as a Senior Economic Adviser for two Prime Ministers of Australia. John was awarded the University of Sydney Medal for the First Class Honours degree in Commerce (Liberal Studies) and has co-authored economics textbooks for two decades.

Vicki joined Rest as CEO in May 2018, bringing more than 17 years’ senior executive leadership experience in superannuation, life insurance, wealth management and banking.

Vicki is passionate about simplifying and de-mystifying superannuation to help all Australians achieve their personal best retirement outcomes. She is excited about the next stages of Rest’s journey as a market-leading fund, and is determined to continue the delivery of outstanding member benefits.

Vicki holds an Executive MBA from the Australian Graduation School of Management and a Diploma from the Australian Institute of Company Directors. She has also served as an Executive Director on Trustee Boards.

Vicki has worked closely with Australian regulators APRA and ASIC in the capacity ofResponsible Manager for various Licenses and has experience influencing Government Public Policy through working closely with industry bodies such as ASFA.

Vicki’s experience includes executive leadership roles at some Australia’s leading organisations, such as AMP, BT, Suncorp and Commonwealth Bank of Australia. She has an extensive background in distribution, strategic marketing, digital, fund operations and contact centres, customer strategy and design and product management.

Glen McCrea is Chief Policy Officer and Deputy CEO of the Association of Superannuation Funds of Australia (ASFA). Glen leads ASFA’s teams on policy, research and analysis, government relations, advocacy and the delivery of technical and operational services to members.

Prior to ASFA, he spent 15 years developing economic policy at the Federal Treasury, including a secondment working as the senior tax adviser to the Assistant Treasurer. Glen has specialist skills in strategic political advice and communications as well as expertise in economic and policy analysis, superannuation, tax, insurance and fiscal policy.

Glen holds a Bachelor of Economics (Hons),a Bachelor of Commerce and a Masters of Public Policy (Economic Policy) from the Australian National University.

Marc Heemskerk has been working for Mercer since 1992 as a retirement actuary, advising the boards of pension funds and employers and a well-known speaker at European pension events as well as Dutch television. The 2016 Netherlands actuary of the year, he was also the first actuary to appear on national TV there in 2008. He plays a role in the national discussion about the reform of the Dutch pension system and wrote some leading articles about this subject.

Wendy Liu is the CEO of Zurich Integrated Benefits Solutions (ZIBS). ZIBS consolidates the various businesses within the Zurich Group that provide employee benefits to companies ranging from SMEs to mid and large corporates, both domestic and multinational. ZIBS enables the integration of services and insurance products to provide holistic and personalized benefits to employees of Zurich’s corporate customers.

Wendy joined Zurich Insurance Company in 2011. Before being appointed as CEO of ZIBS, she was Global Head of Corporate Life & Pension, which is still part of her current portfolio within ZIBS. Prior to that, she held various positions in the employee benefits area, including heading up the Zurich Global Employee Benefits Solutions (ZGEBS) unit which provides solutions to multinational companies, and Global Partnership Director responsible for the strategic relationship with leading global brokers.

Before joining Zurich, Wendy was with Willis Towers Watson for 10 years, specializing in international benefits consulting and benefits financing solutions.

Wendy received an MBA from Columbia University and London Business School, and a Bachelor’s Degree in Mathematics and Economics, with a minor in Accounting, from UCLA. She is a Fellow of the Society of Actuaries.

Martin Fahy is Chief Executive Officer, ASFA, having joined in November 2016.

Martin was previously a Partner in management consultancy at KPMG where he worked with clients across the financial services and other sectors to drive transformational change. From 2007 to 2011, Martin was CEO at FINSIA where he led the organisation’s transformation post the sale of its education business. Prior to FINSIA, he led strategy and development for CIMA in Asia Pac.

Martin holds a Ph.D from the National University of Ireland, is a former senior Fulbright scholar and has extensive research and policy experience from his time as an academic.

Kathryn is responsible for managing the Operations team for TelstraSuper. This includes contribution processing, benefit payments, claims and insurance, and employer relationships. Kathryn joined TelstraSuper in January 2016 having previously been the National Manager for Employer Relationships at UniSuper. She has worked in the superannuation industry for over 25 years and has extensive experience in both accumulation and defined benefit superannuation funds.

Noel has over 40 years of experience, including 30 in superannuation and 10 in human resources. He spent the first 20 years of his career with large corporations, where he started in human resources roles and then moved into management of in-house corporate super funds before moving to major Industry Funds.

Noel spent 16 years at AustralianSuper in various executive roles. Nearly 7 years ago he joined Cbus and has been Head of Insurance for the last 5 years leading the transformation of insurance into a valued benefit and service for Cbus members.

Darren is the General Manager, Data & Analytics at MLC Life and over the past 3 years has been delivering a new enterprise data strategy, mobilising a data governance transformation program and reshaping the business intelligence capabilities across visualisation, insights and advanced analytics.

Prior to his time at MLC Life Darren was previously the GM Data & Analytics at Tabcorp where he led the data transformation through the Tabcorp and Tatts merger. A key pillar of that transformation included the establishment of a data science and data governance capability that underpinned the business’ growth strategy for driving market leading customer engagement and personalisation through machine learning and AI.

Emily oversees the acquisition of new fund partners and relationships with existing fund partners at MLC Life Insurance. Emily joined MLC Life Insurance in October 2019.

Emily has nearly 10 years’ experience in financial services having started her career as a litigation lawyer. Emily joined the life insurance industry in 2015 and has strong Group Insurance experience having held roles across claims, product and regulatory at AIA and CommInsure. With her broad experience Emily focuses her team on deeply understanding the needs of a fund and tailoring solutions to deliver the best member outcomes.

Carolyn Morris is Head of Superannuation Policy at APRA, with responsibility for supporting APRA’s superannuation prudential framework. Carolyn recently re-joined APRA after senior roles at PwC and BT supporting trustee implementation of the member outcomes reforms. Prior to leaving APRA in 2018, Carolyn was responsible for the design and implementation of the superannuation prudential standards.

Jane leads ASIC’s Superannuation team and oversees regulatory work associated with regulated superannuation trustees in a sector worth over $3 trillion. Her 17 years of regulatory experience includes senior roles at ASIC overseeing funds management, mergers and acquisitions, fundraising, corporate governance and supervising the ASX and other licensed financial markets. Before joining ASIC, Jane was Senior Associate with Mallesons Stephen Jaques (now King & Wood Mallesons) and has also worked as in-house counsel for Westpac. Jane holds Arts/Law honours degrees from the University of Sydney.

Adrian joined APRA in 2004 and has supervised a wide range of banks, insurers and superannuation funds.

Presently Adrian supervises superannuation trustees and funds. Adrian also is a member of APRA’s Superannuation Industry Group which monitors developments in the superannuation industry and helps develop APRA’s supervisory and policy responses to these issues. He works closely with APRA’s insurance team on insurance in superannuation matters.

Adrian also has worked in the private sector in funds management, retirement products and life and general insurance. In total he has over 40 years of industry experience.

Crystal is a corporate insurance and reinsurance lawyer specialising in regulatory compliance, currently Special Counsel at Herbert Smith Freehills. Previously she held senior legal roles at Swiss Re, IAG and Berkshire Hathaway Specialty Insurance, as well as in private practice at Clyde & Co and Ashurst. She holds a Juris Doctor degree from the University of Melbourne.

Melinda Howes is a partner at KPMG, working with other actuaries and consulting across insurance and superannuation.  Her 30+ year career has spanned general management, policy, strategy, product, business development, regulatory engagement, business transformation and fund mergers. Prior to joining KPMG in April, Melinda was Managing Director of Superannuation for BT. Prior to that she has undertaken a number of other roles in wealth management including CEO of the Actuaries Institute and Director of Policy and Industry Practice for ASFA. An experienced director, Melinda has been on boards in General insurance and for a Government body, has been a super trustee, has sat on the boards of ASFA and the Actuaries Institute and has been a superannuation trustee.

Ashton is TAL’s General Manager Investments, Retirement and Operations. In this role he leads TAL’s investments and retirement business and is also responsible for risk and business management for TAL’s group insurance business which protects over 4 million Australians. Ashton’s team comprises over 30 product, operational actuarial and investment specialists who are focused on expanding TAL’s leading protection proposition by supporting our superannuation partners to provide all Australians with a more dignified retirement. In 2018, Ashton was awarded the FSC Young Leader of the Year Award in Life Insurance and outside of work is a passionate Sydney Roosters supporter, writer and science fiction fan.

Louise Aracas is a Senior Product Manager (Retirement) at AustralianSuper, responsible for delivering product development and improvement initiatives for retirees. She has over 17 years’ experience in superannuation, across both retirement and insurance product management, member services and financial advice, and has held roles with AGEST Super, Superpartners and IFS. Louise has a Masters in Applied Finance, an Advanced diploma of Financial Services and a bachelor of Arts/Science.

Kerry is the Head of Insurance Operations at Insignia Financial.

Kerry is responsible for all aspects of Insurance administration & service, including the end to end Claims function and Trustee Services with particular focus on the strategic direction and transformation of Insurance across the enterprise./p>

She leads teams spanning Sydney, Melbourne and Hobart focused on delivering an industry leading ClientFirst service experience to Clients, Advisers and Insurers.

Kerry has enjoyed an extensive career in the financial services industry and prior to her current role, led a team of senior product and insurance specialists responsible for the management of the ANZ Smart Choice Super Product suite.

Mark Harper is General Manager, Enterprise Growth at AIA. For over 25 years he has worked in various roles within the financial services industry including distribution, business analysis, project management and marketing. His experience spans banking, insurance and investments.

Mark was previously responsible for leading AIA’s industry funds and public sector clients and with his new role he responsible for driving growth across all channels within AIA Australia.

Fiona Lander is a medical doctor and lawyer, and is an Associate Partner with McKinsey and Company's healthcare strategy consulting team. Fiona has worked with insurers, government agencies, hospitals, and other healthcare providers on strategy and transformation topics since 2016. Prior to joining McKinsey, Fiona worked in clinical medicine at Austin Health and Royal Perth Hospital. She also worked as a commercial lawyer with Corrs Chambers Westgarth, and as a health and human rights lawyer with the United Nations. During her time with the UN, she worked for 2 years in Mumbai, India, assisting the Special Rapporteur on the Right to Health. She has completed country missions in Ghana, Syria, Guatemala, Australia, and Guinea-Bissau. Fiona obtained a Masters of Public Health from Harvard University as a Frank Knox Scholar, and a combined MBBS/LLB(Hons) degree from Monash University.

Shane is the Head of Insurance at Hostplus where he has overall responsibility for the development and implementation of the strategic initiatives related to Hostplus’ insurance product and pricing, ensuring alignment with the Fund’s insurance strategy to deliver a high quality, affordably priced and appropriate insurance solution for Hostplus beneficiaries.

He has worked in the group insurance industry for over 30 years, with significant experience across Industry Super Funds, Retail Master Trusts and Employee Benefits.

Prior to joining Hostplus, Shane was the Head of Group Life Consulting Services at IFS Insurance Solutions where he was responsible for the delivery of a range of insurance services and advice to industry super funds and the broader industry super network, and he has previously held insurance roles at Mercer and AXA.

Shane holds a Bachelor of Applied Science from Monash University.

Chenoa is a member of GB’s Global Executive Committee, having joined GB in a graduate HR position in 2002. In her graduate role, she was responsible for the day-to-day Human Resources functions, while coordinating and administering HR plans, policies and functions, especially Workplace Health and Safety legislative requirements.

Chenoa’s dedication to quality, talent development and transforming GB into an ‘employer of choice’ saw her rise through the ranks. Chenoa was promoted to the international position of Global Vice President - Human Resources, in 2018 where she is now responsible for setting the strategic direction of GB’s HR, Talent Development and Health & Wellbeing functions. Her focus is to strengthen our people performance capability to deliver strong alignment with our business’ strategy and objectives.

Chenoa is a key leader in the employee experience space and helps ensure our clients have access to the best claims management talent through our talent acquisition, employee engagement and retention programs.

Since joining GB, Chenoa has been involved in seven large start-up projects, which involved recruiting staff for a diverse range of positions, using innovative recruitment strategies in reaction to the current state of the market, and has been part of GB’s growth from 200 employees to over 1,200 in Australia and significant growth across the organisation globally.

One of her greatest accomplishments in her time at GB was seeing GB named Youth Development Employer of the Year at the 2016 ANZIIF Awards, active Inclusion & Diversity Committees in place across GB globally, and the HRD Employer of Choice Award in 2022.

Nathan Rees heads MetLife’s External Affairs and Government relations. Nathan’s role and background enables him to provide unique insights into the reasoning and thinking behind legislative and regulatory changes that the Government make in relating to insurance and superannuation. He is a former Premier and Minister in NSW, and has held CEO roles in the not for profit and peak body sectors.  Prior to his current role he was the National Assistant Secretary of the Finance Sector Union, and he has a longstanding passion for good public policy development. Nathan also sits on a range of boards, and enjoys bushwalking, cycling and reading in his spare time.

Ian Lorimer is Head of Product & Advocacy at UniSuper, one of Australia’s largest superannuation funds with over $105 billion in assets. Ian has over 25 years of experience in financial services working in the areas of investment management, actuarial, product development, insurance, superannuation, retirement income and integration.

Laura has been involved in the superannuation industry for over 30 years. Appointed in 1988 as a founding Trustee Director of NGS Super she was the Fund Chair in 1993/4 and then moved into the superannuation industry in 1995 having held senior Client Relationship and operational roles at Suncorp Advisors and Administrators, AAS and Superpartners. Laura has worked with many different superannuation funds including Print Super now Media Super, First Super, AMIST, Rest, STA and AustralianSuper. In 2008, Laura was appointed as the General Manager Operations at NGS Super and later the Senior Manager Governance. She was appointed the Acting CEO in February 2018 and the permanent CEO in September 2018.

Prior to her career in superannuation Laura worked in retail, as a teacher and the Women’s Officer/Organiser with the NSW Independent Education Union.

Phil is an actuary with over 25 years’ experience in the superannuation in both life insurance and consulting roles, based in Sydney.

Before joining Towers Watson in 2001, Phil worked for Sedgwick Noble Lowndes and Mercer and had responsibility for looking after corporate superannuation clients. He also has over 10 years’ life office experience dealing with group life and disability insurances including five years as Group Risk Actuary with Legal & General.

Phil has carried a strong specialisation in group insurance throughout his career, and currently leads Willis Towers Watson’s group insurance consulting activities across Sydney and Melbourne including research and thought leadership publications, and a portfolio of major super funds to whom he provides independent insurance pricing, and product design advice.

Phil has completed a degree majoring in Actuarial Science at Macquarie University and is a Fellow of the Institute of Actuaries of Australia.

Senior Manage, EY

Adrian Fennell is a Senior Manager in the EY Technology Consulting. Adrian combines his deep financial services experience in Strategy and Operations Consulting with practical, hands-on experience in delivery of strategic change in leading Wealth Management and Insurance organisations.  Adrian has led the definition and delivery phases of large scale transactions and transformations for global superannuation trustees, insurers and 3rd party administrators. His particular expertise is in end to end project delivery, business analysis, target operating model and business case development. He has assisted organisations make strategic decisions to selecting and leveraging capabilities in core technology, channels and operations, with a strong focus on value realisation. Adrian is an industry leader and evangelist of Insurtech and has published and presented across APAC.

Simone is the CEO of Insurtech Australia, a national not-for-profit organisation with a vision to create a world leading insurtech ecosystem which aims to foster a diverse community of insurance innovation and collaboration across the Australian insurance industry. An experienced leader in the insurance industry, Simone has held senior executive roles in both Australia and the UK and also has management consulting experience. Her previous role was that of Chief Operating Officer for Munich Re in Australasia.  Additionally, she has been a Non-Executive Director of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) since August 2018.

Jorden Lam is the General Manager – Member Services & Operations at HESTA Super fund and brings her perspectives on insurance and superannuation through her wide ranging leadership experience in the financial services and health industries. Having served on the boards as a non-executive director for various health service providers, and previously been the General Counsel & Company Secretary at HESTA, she has depth of expertise across operations, legal, risk, governance and strategy development and execution. Jorden regularly writes and speaks about putting members at the centre of all service design and product solutions and is an advocate for transforming the delivery of services to members. She has received numerous public accolades for her achievements and contributions to the legal and financial services industry to date.

Caroline Duffy is an in market product manager who works with life, accident and health insurers in the APAC market transforming their business using the FINEOS Platform. Caroline has been involved in all of the 15 FINEOS implementations in the APAC region and is keen to help the industry leverage the next generation of technology to improve the insurance experience for all stakeholders.