This workshop will unpack the Claims Handling in Superannuation Service Standard released in July 2025, explore the themes of the Standard, and provide practical tips for oversight of implementation of the Standard.
By attending this session, facilitated by Jocelyn Furlan, you will gain a detailed understanding of the Claims handling in Superannuation Service Standard, the themes and reasons behind the development of the Standard, the timeframes in the Standard and receive tools and tips for effective oversight of reporting of claims handling processes.
Key topics to be discussed include:
• Background to the development of the Standard and assumptions about processes
• Overview of the Claims Handling Service Standard and key points in the Standard
Important aspects of the Standard including:
• The different roles of trustees and insurers, interaction with the Life Code, obligations when members don’t have insurance cover, communications about income protection policies, timeframes and community expectations
• Background to the development of the Standard and assumptions about processes
• Effective oversight of claims handling processes
Who should attend?
• Trustees and directors
• CEOs, and senior management staff
• Governance and Company Secretariat staff
• Compliance and risk professionals
• Those who support the board/trustee function
How you’ll learn
One-hour online virtual workshop.
ASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field, together with their peers, just like they would at an ASFA face-to-face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts. Virtual workshops are limited to 30 participants to allow for discussion, and to ensure that participants have ample opportunity to ask presenters questions.
