Automation and artificial intelligence are increasingly being applied across superannuation, yet many leaders are still navigating what different technologies mean in practice and how they should be assessed from a risk, governance and capability perspective.
Join Nadine Moore, Director of Automation and AI, Global Investor and Distribution Solutions Australia, SS&C Technologies, for a senior‑level virtual workshop focused on building a shared, practical understanding of automation and AI within superannuation.
The session will examine the evolution from traditional automation through to AI, demystify commonly used terminology and outline how these technologies are being applied today across superannuation operations and member servicing. It will also address the key considerations executives and trustees need to understand when assessing AI‑enabled solutions, including regulatory guidance and perspective and organisational readiness required to implement AI effectively.
Learning outcomes
After attending this workshop you will be able to:
- Distinguish between different forms of automation and AI, including RPA, generative AI (LLMs) and agentic approaches
- Understand how AI capabilities are evolving and where they are being used across superannuation today
- Identify key risks and considerations, including accuracy, privacy, hallucinations and regulatory expectations
- Recognise the skills, change and operating model implications of adopting AI‑enabled tools
- Assess practical use cases through an executive and trustee lens.
Who should attend?
- Trustees and directors
- CEOs, and senior management staff
- Superannuation leaders across operations, risk, compliance, technology, information, data, transformation, strategy and change
- Those who support the board/trustee function.
How you’ll learn
One-hour online virtual workshop.
ASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field, together with their peers, just like they would at an ASFA face-to-face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts. Virtual workshops are limited to 30 participants to allow for discussion, and to ensure that participants have ample opportunity to ask presenters questions.
