Spotlight on Fund Operations

About this event

Following the success of our inaugural Spotlight on Fund Operations event in 2025, we are pleased to announce its return on 28 April 2026.

This full-day event focuses on superannuation fund administration and operations, providing an opportunity to explore best practice processes and emerging challenges. Industry leaders will offer practical insights into enhancing operational efficiencies, risk management and governance processes, and large-scale transformations.

An expert speaker lineup will unpack key topics shaping the industry, including:

  • Operational and risk realities of Payday Super
  • Best practice storage and destruction of personal identification information
  • Managing change and large-scale transformations
  • Living with CPS230

 

Early-bird rates are available until 26 March. ASFA members enjoy the advantage of access to these rates on top of your already discounted member price.

Details

PwC Melbourne

Level 21, 2 Riverside Quay
28 April, 2026
9:00am – 4:00pm

Pricing (incl. GST)

Individual pricing: Early-bird

Member: $520
Non-member: $725

Groups of 5+

Member: $500pp
Non-Member: $700pp

Contact ASFA Events to arrange a group of 5 or more.

Register

Program

8:45 am Registration opens
9:30 am
Welcome & Opening Remarks ↓
9:40 am
Session 1: Regulator Update ↓

A regulatory overview of the operational expectations of PayDay Super and the forthcoming changes to reporting requirements which are expected to bring significant changes to administration and reporting processes.
10:15 am
Session 2: Managing Personal Identification Information ↓

With AML and CTF reforms now implemented, the compliance landscape for handling personal identification information (PII) has shifted. This session will explore what the changes mean for how funds manage PII.
10:50 am Morning Tea
11:20 am
Session 3: Managing Large-Scale Transformations: What Does Good Look Like? ↓

Large-scale transformations are becoming increasingly common across the industry, yet the path to success remains complex. Drawing on recent transformations this session examines the risks, resourcing demands, and member communication strategies to offer practical insights for funds navigating current or future transitions.

  • Adam Nettheim, Chief Customer Officer, Commonwealth Superannuation Corporation
  • Glenna Forrest, Chief Super Operations Officer, GROW Inc
12:00 pm
Session 4 ↓

More information coming soon!
12:35 pm Lunch
1:35 pm
Session 5: Operational and Risk Realities of PayDay Super ↓

The move to PayDay Super requires significant changes to operational, risk and liquidity processes. This session will explore the considerations arising from substantial daily inflows and how funds are adapting, including member engagement strategies.
2:15 pm
Session 6: Are Multiple Service Delivery Models Here to Stay? ↓

The shift away from single provider arrangements is gaining momentum, but managing multiple specialist providers brings its own complexity. This session will explore what strong governance and oversight looks like when navigating a multi-provider service delivery model.

  • Rachel Reynolds, Head of Service & Operational Excellence, Vanguard

Speakers

James Douglas

General Manager, APRA

Speaker Bio

James Douglas
General Manager, Australian Prudential Regulation Authority

James Douglas is a General Manager at the Australian Prudential Regulation Authority. James currently leads APRA’s Superannuation Member Outcomes branch. Over the last two decades, James has held extensive regulatory and policy roles, predominantly at APRA and Commonwealth Treasury.

Glenna Forrest

Chief Super Operations Officer, GROW Inc

Speaker Bio

Glenna Forrest
Chief Super Operations Officer, GROW Inc

Glenna Forrest is a highly experienced superannuation executive with over 35 years in fund
administration and operations, including senior leadership roles at Mercer and GROW Inc. At GROW, she leads Superannuation Operations, overseeing client transitions, platform delivery, and day-to-day administration for funds serving over a million members. Her deep expertise spans operational risk, governance, and regulatory compliance, with a strong track record of managing complex transitions in line with APRA and ASIC standards.

Shane Moore

Project Diretor, Payday Super Program, ATO

Speaker Bio

Shane Mooore
Project Diretor, Payday Super Program, Australian Tax Office

Shane leads some of the ATO’s core Payday Super initiatives, including enhancements to SuperStream, improvements to Single Touch Payroll (STP). With a strong track record in delivering complex reforms across the superannuation system, Shane brings deep technical expertise and a practical, collaborative approach. Shane is known for building trusted relationships across industry and government, and for combining clarity, credibility, and a personal touch to drive improved outcomes for employers, funds, and regulators alike.

Adam Nettheim

Chief Customer Officer, Commonwealth Superannuation Corporation

Speaker Bio

Adam Nettheim
Chief Customer Officer, Commonwealth Superannuation Corporation

Adam Nettheim is CSC's Chief Customer Officer and a financial services leader with more than 24 years of experience spanning insurance, superannuation and financial advice. Throughout his career, Adam has led teams across several service and product providers, consistently championing strong governance, meaningful business transformation and a strong member centric approach.

With extensive expertise across superannuation scheme administration and frontline member engagement, Adam brings an end-to-end understanding of the super industry. He holds a Graduate Certificate of Business Administration and a Graduate Diploma in Financial Services (Financial Planning), is a Fellow of the Association of Super Funds of Australia (ASFA) while also holding a Trustee Associate accreditation with ASFA.

Rachel Reynolds

Head of Service & Operational Excellence, Vanguard

Speaker Bio

Rachel Reynolds
Head of Service & Operational Excellence, Vanguard

Rachel is responsible for enabling the delivery of a superior member experience through partnerships with Vanguard Super’s providers. Rachel has 25 years of experience working in senior operational roles across the financial services industry including superannuation, financial advice and insurance. Rachel was appointed as Head of Operations, Vanguard Super on 8 April 2020.

Rachel holds a Diploma in Financial Services with a focus on Financial Planning from Kaplan and has also completed an Advanced Diploma in Financial Services, specialising in Superannuation, through ASFA.

Gold Partner

Lanyard Partner

Venue Partner