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Scam Policy Template in Practice

About this event

This virtual workshop will walk you through the key elements of a practical and adaptable scam policy tailored for superannuation funds. Learn how to meet your regulatory obligations while protecting your members and strengthening your fund’s scam response capability.

Key topics to be discussed include:

• Regulatory and legal obligations relating to scam detection, prevention, and reporting
• Roles and responsibilities across the fund – from trustee to frontline staff
• Developing clear processes for identifying, reporting, and escalating suspected scams
• Member communication protocols – ensuring clarity, timeliness, and reassurance
• Staff training and awareness initiatives to support early detection
• Integrating scam response into broader cyber risk and incident response frameworks
• How to use the ASFA scam policy template and tailor it to your fund’s structure and needs

Who should attend?
• Trustees and directors
• CEOs, and senior management staff
• CIO, CISO, Cybersecurity and IT Risk Managers
• Governance and Company Secretariat staff
• Compliance and risk professionals
• Those who support the board/trustee function

How you’ll learn
One-hour online virtual workshop.
ASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field, together with their peers, just like they would at an ASFA face-to-face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts. Virtual workshops are limited to 30 participants to allow for discussion, and to ensure that participants have ample opportunity to ask presenters questions.

Details

11 September, 2025
10:00am – 11:00am

Pricing (incl. GST)

Standard

Member: $195
Non-member: $250

Jonathan Steffanoni

Managing Partner, Legal & Prudential

Speaker Bio

A lawyer specialising in commercial, risk, and regulatory advisory for trustees of APRA regulated superannuation funds.

Jonathan advises trustees of industry, retail, corporate, and public sector superannuation funds on matters including successor fund transfers, material outsourcing contracts, legislative and regulatory change, and financial product disclosure.

He is an active member of the Association of Superannuation Funds of Australia (ASFA), chairing and participating in several policy and event committees over the past decade.

Jonathan holds a Juris Doctor with Distinction from the Royal Melbourne Institute of Technology, a Bachelor of Arts from Macquarie University, and a Graduate Diploma in Legal Practice from the Australian National University. He is admitted to practice in the Supreme Court of Victoria and High Court of Australia.

Jack Allen

Lawyer, Legal & Prudential

Speaker Bio

Jack is a superannuation policy and regulation specialist based in Melbourne.

He advises clients in the superannuation and financial services sector on a range of matters including regulatory compliance, public policy, and regulatory investigations.

Jack holds a Bachelor of Laws (Hons) and Bachelor of Arts (Politics and Bahasa Indonesia) from Monash University, and a Graduate Diploma in Legal Practice from The College of Law Australia. He is admitted to practice in the Supreme Court of Victoria.

Prior to joining the firm, Jack had worked at Industry Super Australia, the Super Members Council, Arnold Bloch Leibler, and as a policy advisor in the Victorian Parliament.

Derek Thompson

Bestselling author, podcast host & founder

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Few speakers can match Derek Thompson‘s ability to synthesize mega-trends in society, labor, economics, technology, and politics. Put another way: Derek trawls the data sets and does the forecasting and deep reporting necessary to help us better understand how we live, how we vote, how we spend, and how we work.

In his paradigm-shifting #1 New York Times bestseller, Abundance (co-written with Ezra Klein), this award-winning journalist reveals how our policies and culture have pushed us into a world of scarcity (not enough housing, workers, or progress)—and offers a radical new path towards a world where housing is affordable, energy is plentiful, and innovation flourishes across industries.

He shares a compelling vision of a future where we have more than enough for everybody, and a practical, actionable roadmap for how to get there. It starts with taking more risks, building more expansively, and recognizing that we all have the power to create a world of abundance. “Everything’s utopian until it’s reality,” he says.

Carmen Beverley-Smith

Executive Director - Superannuation, Life & Private Health Insurance, APRA

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Carmen joined APRA in March 2023 and holds the role of Executive Director, Life and Private Health Insurance and Superannuation.  

She has had an esteemed career in financial services, spanning over 25 years. She has held diverse leadership roles at Westpac and Commonwealth Bank of Australia, including across risk, transformation and change, product and portfolio development, and sales and service. 

Prior to joining APRA, she held the role of General Manager, Risk Transformation Delivery Integration at Westpac. This involved leading the group-wide implementation of a suite of solutions to uplift risk management capability and develop data, analytics and reporting. 

Carmen leads with a values-driven approach and a particular interest in developing and mentoring talent. 

She holds a Bachelor of Commerce and Accounting, is a certified Chartered Accountant and a Graduate of the Australian Institute of Company Directors. 

Amy C. Edmondson

Novartis Professor of Leadership and Management, Harvard Business School

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Edmondson has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #1 in 2021 and 2023; she also received that organization’s Breakthrough Idea Award in 2019, and Talent Award in 2017.  She studies teaming, psychological safety, and organisational learning, and her articles have been published in numerous academic and management outlets, including Administrative Science Quarterly, Academy of Management Journal, Harvard Business Review and California Management Review. Her 2019 book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth (Wiley), has been translated into 15 languages. Her prior books – Teaming: How organizations learn, innovate and compete in the knowledge economy (Jossey-Bass, 2012), Teaming to Innovate (Jossey-Bass, 2013) and Extreme Teaming (Emerald, 2017) – explore teamwork in dynamic organisational environments. In Building the future: Big teaming for audacious innovation (Berrett-Koehler, 2016), she examines the challenges and opportunities of teaming across industries to build smart cities. 

Edmondson’s latest book, Right Kind of Wrong (Atria), builds on her prior work on psychological safety and teaming to provide a framework for thinking about, discussing, and practicing the science of failing well. First published in the US and the UK in September, 2023, the book is due to be translated into 24 additional languages, and was selected for the Financial Times and Schroders Best Business Book of the Year award.

Before her academic career, she was Director of Research at Pecos River Learning Centers, where she worked on transformational change in large companies. In the early 1980s, she worked as Chief Engineer for architect/inventor Buckminster Fuller, and her book A Fuller Explanation: The Synergetic Geometry of R. Buckminster Fuller (Birkauser Boston, 1987) clarifies Fuller’s mathematical contributions for a non-technical audience. Edmondson received her PhD in organisational behavior, AM in psychology, and AB in engineering and design from Harvard University.

 

Daniel Mulino MP

Assistant Treasurer and Minister for Financial Services

Sessions

Keynote 8 – Navigating the energy transition: opportunities, investor strategies and policy needs

Born in Brindisi, Italy, Daniel was a young child when he moved with his family to Australia. He grew up in Canberra and completed his first degrees – arts and law – at the ANU. He then completed a Master of Economics (University of Sydney) and a PhD in economics from Yale.

He lectured at Monash University, was an economic adviser in the Gillard government and was a Victorian MP from 2014 to 2018. As Parliamentary Secretary to the Treasurer of Victoria, Daniel helped deliver major infrastructure projects and developed innovative financing structures for community projects.

In 2018 he was preselected for the new federal seat of Fraser and became its first MP at the 2019 election, re-elected in 2022 and 2025. From 2022 to 2025, Daniel was chair of the House of Representatives’ Standing Economics Committee in which he chaired inquiries; economic dynamism, competition and business formation and insurers’ responses to 2022 major floods claims.

In 2025, he became the Assistant Treasurer and Minister for Financial Services.

In August 2022, Daniel published ‘Safety Net: The Future of Welfare in Australia’, which aims to explore the ways in which an insurance approach can improve the effectiveness of government service delivery.