Mental Health, Superannuation and System Sustainability Masterclass: Navigating the Next Wave of Claims – Sydney

About this event

Increasing claim complexity across intersecting systems is now a significant driver of superannuation insurance risk and cost.

Legislative reform, rising mental injury prevalence, and fragmented personal injury systems are reshaping member experience, cost structures and long-term scheme sustainability. For trustees, executives and senior leaders, the question is no longer if this will impact your fund, but how prepared you are to respond.

Join us for a 3-hour, face-to-face Masterclass drawing on insights and modelling from The Complexity Premium: cross-scheme pressures impacting claims in super, a white paper developed by EML in partnership with Monash University’s Healthy Working Lives Research Group.

This highly interactive session moves beyond problem definition to explore:

  • Where mental health risk is emerging across the super insurance ecosystem
  • What modelling and cross-scheme evidence tells us about system pressure points
  • How fragmented income support and personal injury systems amplify harm during member transitions
  • The governance and strategic levers funds can activate now
  • How leaders can influence a more coordinated, sustainable future.

 

Designed for senior executives, trustees and industry decision-makers, this Masterclass combines expert insight with facilitated executive discussion, practical case scenarios and system mapping exercises.

You’ll leave with greater clarity on the structural risks reshaping superannuation insurance, and the strategic choices available to you.


Learning outcomes

By the end of the Masterclass, participants will:

  • Understand why mental health is reshaping superannuation insurance risk and sustainability
  • Recognise the risks created by fragmented personal injury and income support systems, particularly during transitions
  • Gain executive‑level insight into how current system design contributes to poor outcomes
  • Identify strategic and governance levers to improve member experience while managing cost and risk
  • Leave with a clear view of how superannuation leaders can influence a more coordinated, sustainable future.


Who should attend?

  • Trustees and directors
  • CEOs and senior management staff
  • Heads of insurance
  • Heads of complaints
  • Compliance and risk professionals
  • Servce providers
  • Insurers
  • Those who support the board/trustee function

 

How you’ll learn

Three-hour face-to-face workshop.

Details

EML Office Sydney

Level 3/345 George St, Sydney NSW 2000
22 April, 2026
9:00am – 12:00pm

Pricing (incl. GST)

Standard

Member: $880
Non-member: $1,025
Register

Keith Govias

WHS Principal

Speaker Bio

Keith is EML’s Workplace Safety & Risk Principal, boasting nearly 15 years leadership experience across safety, workers compensation public liability and superannuation-related claims management, including senior advisory roles with Gallagher.

A recognised employer advocate, he has worked with REST and AIA to improve return-to-work outcomes for super injury claims, and collaborated with SuperFriend, contributing to two case studies in the Taking Action Framework.

Holding a Masters in OHSE Management and awarded as a Vincent Fairfax Fellow in Ethical Leadership, he is widely regarded for his evidence-based approach to psychological health, injury prevention and system design, with a strong focus on destigmatising mental health and supporting early recovery at work.

Dr Michael Di Donato

PhD, BPTAdvRes(Hons) Research Fellow

Speaker Bio

Dr Michael Di Donato is a Research Fellow in the Healthy Working Lives Research Group at Monash University. His work examines how personal injury scheme design influences the health and social outcomes of injured workers. Michael has led national, multi-institution research projects most recently including an exploration of the impact of policy on medicines use and a major Safe Work Australia program on secondary psychological injury.

Michael is also the course facilitator of the Monash University/PIEF postgraduate program and is a member of the Work Disability Prevention and Integration Scientific Committee.

Will Barsby

Principal Consultant

Speaker Bio

Will Barsby is a Principal Consultant for Superannuation Claims at EML Group, with more than 20 years’ experience across personal injury, illness, life insurance and superannuation schemes. His work focuses on claims strategy, governance and improving system performance, drawing on senior executive roles where he led complex, national claims and insurance operations.

Will has deep expertise in how mental health and system fragmentation influence claim outcomes and scheme sustainability, contributing to sector research and industry reform efforts. He also serves as a Director of Steering Healthy Minds, supporting mental health initiatives in the transport industry.