Data, risk, efficiency: Harnessing tech to streamline pensions

5 min read
5 min read

Australian superannuation trustees face challenges ranging from regulation to tech resilience, requiring them to stay informed, adapt, and refine practices to deliver the best member outcomes. BlackRock’s LOUISA ROBERTS, Head of Aladdin Client Engagement (Australia & New Zealand) writes that prioritising members’ retirement goals requires a unified technology platform, integrating all investment processes through a common data language for optimal results.

Like their global peers, Australian superannuation trustees face a range of challenges in the current landscape—from regulation and retirement outcomes to operational and tech resilience. These challenges require trustees to stay informed, adapt to change, and continuously improve their practices, processes and platforms to deliver the best outcomes for their members.

Putting members’ interests first to achieve the best financial position for retirement requires a technology platform that unifies all aspects of the investment process through a common data language.

Aladdin®, through the eFront® platform, has helped funds like AustralianSuper to understand their full data story, manage that data at scale, and bring together private and public data.

“It’s all about getting the right information to the investment teams at the right time, enabling them to make the decisions they need to make about fund allocation and what’s going on in the market,” said Peter Curtis, Chief Operating Officer of AustralianSuper. “So, technology is critical for us in leveraging the data that’s available, allowing our teams to run simulations around risk and returns when they’re developing quantitative investment strategies and support where we are allocating the money.”

AustralianSuper has also faced an additional layer of complexity—as a firm that entered the ESG space early on—and has turned to tech to help navigate the changing environment.

“We very much see ESG as another set of risks, which we need to manage, to protect our members’ assets and enhance the value of those assets. So ESG for us is very much integrated into the investment process as a critical element of what we do,” Curtis said.

“A few years ago, we started to develop what we call our “asset-owner policy”—which sets out what companies should expect from us when they see us turn up on the register of those whose stocks we hold,” he continued. “And that’s whether it’s a listed investment or an unlisted investment within the portfolio. So, we engage actively with our companies that we invest in. We talk to them about the whole range of ESG issues and incorporate a number of ESG factors in our due diligence processes for our investments in private markets. And we’ve had situations where we will engage with companies to get improved outcomes for the assets that we hold within the portfolio.”

Looking ahead, AustralianSuper is eyeing expansion.

“We’re expanding our global footprint, and it’s very much about building out those global offices and finding the opportunities to deploy the capital for our members,” Curtis said. “So, it’s a very exciting outlook for us. The world continues to be an exciting place to be, and we’re looking for the best investment opportunities for our members’ assets.”

It all starts with data

Fundamentally, super funds cannot adequately understand their investment risk without understanding their data. Those two things come together in the whole portfolio, along with more complex instruments and emerging technologies from many diverse sources. Getting the data story right is becoming increasingly challenging for super funds to manage on their own. And ultimately, the funds’ success is going to be driven by their ability to navigate very complex data sets.

This can lead to time-consuming and manual workflows that ultimately put additional strain on already stretched resources and budgets. Having a tech platform that unifies the investment management process through a common data language can alleviate these strains and help investors take advantage of emerging technologies like generative AI.

Whether they’re investing in or managing public assets, private assets, or even digital assets—super funds must be focused on the broader data story in their portfolios and across their investment management teams.

In the not-too-distant past, super funds were able to focus on investing, while the data management side of the equation was considered a support function. However, today the world is more complex, more interconnected, and more data-forward. This means that a super fund needs to be an expert at data management too.

So, how can tech help super funds navigate change?

  • A unified platform
    As capital markets evolve, and allocations in private markets increase, access to granular, accurate data is essential to making informed investment decisions. Whether managing assets in-house, overseeing third-party managers, or both, super funds benefit from a platform like Aladdin that gives a single, consolidated view of the whole portfolio.
  • Real-time data
    Pensions are increasingly reliant on their technology ecosystems to navigate industry, market, and data challenges—so that plans and funds can achieve unique investment outcomes for their members and beneficiaries. Clients can access a real-time investment book of record (IBOR) covering the entire investment management process and accurately view risk across internally and externally managed assets with automated, reliable data for analysis, oversight, and management needs.
  • Continuous innovation
    In this new era of big data, advanced compute power, and generative AI, institutional investors are looking to do more with fewer tech providers. And to level-up, firms are looking for innovative (and intuitive) tools that can be rapidly adopted—all while ensuring productivity, efficiency, and sound governance. Through generative AI, Aladdin Copilot serves to strengthen the connective tissue across the Aladdin platform, surfacing answers instantly to support key business decisions, unlocking new efficiencies, and uncovering actionable information faster.

Learn more about how Aladdin is unifying the investment management process: https://www.blackrock.com/aladdin/industry-segments/pensions

BlackRock’s Aladdin® and eFront® platforms are financial technology platforms designed for institutional use only and are not intended for end investor use.

Picture of By Louisa Roberts. Head of Aladdin Client Engagement (Australia & New Zealand) - managing strategic relationships and ensuring that clients maximise the value they receive from BlackRock’s enterprise investment systems, Aladdin & eFront.

By Louisa Roberts. Head of Aladdin Client Engagement (Australia & New Zealand) - managing strategic relationships and ensuring that clients maximise the value they receive from BlackRock’s enterprise investment systems, Aladdin & eFront.

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Cath Bowtell

Chair, IFM Investors

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Cath is the Chair of IFM Investors; Industry Super Holdings (ISH); and the Federal Government’s Jobs & Skills Ministerial Advisory Board.   

She is a Director of Industry Fund Services (IFS) and of the Melbourne Arts Precinct Corporation. 

Cath has worked for many years in senior roles in both the superannuation industry and union movement. She was the Chief Executive of IFS and Chief Executive of the Australian Government Employees Superannuation Trust (AGEST) from 2010 until its merger with AustralianSuper in 2013.

Prior to this, Cath was a Senior Industrial Officer at the Australian Council of Trade Unions (ACTU). She has held a number of directorships and committee positions throughout her career, including Director of AustralianSuper, Director of AGEST Super and Director of Ausgrid.

Natalie Previtera

Chief Executive Officer, NGS Super

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Natalie is the Chief Executive Officer of NGS Super.  

With a career grounded in governance, legal, and strategic leadership, Natalie brings a forward-thinking and purpose driven approach to superannuation. She is responsible for steering the fund through a dynamic regulatory landscape, ensuring operational excellence, and delivering long-term value to members.

Natalie also served as Chief Risk and Governance officer having deep institutional knowledge and a strong track record in executive oversight and regulatory engagement.

She is known for her collaborative leadership style and her ability to drive transformation while maintaining a strong member-first ethos.

Prior to joining NGS in 2019 Natalie held senior governance roles at AMP, Suncorp and Perpetual.  

Laura Catterick

Director, Resilience & Cyber, UK Finance

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Laura Catterick is the Director of Resilience & Cyber at UK Finance, which is the collective voice for the UK banking and finance industry, representing over 300 firms and supporting members in their efforts to build more resilient firms and a more resilient financial sector.

Within UK Finance, Laura works closely with industry leaders, government, and regulators, influencing policy on operational resilience and cybersecurity at a national level. UK Finance also co-chairs CMORG (Cross Market Operational Resilience Group) to deliver collaborative resilience initiatives that address systemic risks.

Laura is a Chartered Professional Accountant from Canada with extensive experience in risk, regulatory compliance, cyber security, operational resilience, and large-scale transformation. She has held senior executive roles within highly regulated sectors, including roles across all three lines of defence within Deloitte, PricewaterhouseCoopers, Lloyds Banking Group, and Mastercard.

Josh Cross

Chief Operating Officer, SS&C Technologies

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Josh Cross brings over 30 years of experience in Technology, Operations, Delivery and Transformation within the Australian Financial Services industry. His expertise spans Trade Finance, Institutional and Corporate Lending, Consumer Lending, Share Trading, Insurance and Superannuation.

Josh joined SS&C in July 2025 through a lift-out from Insignia Financial – one of Australia’s largest Superannuation and Investment providers, known for its growth through large-scale acquisitions and technology separations from major Australian banks.

In his current role, Josh leads the SS&C  Business Process Outsourcing (BPO) function, which delivers technology, operations, and service delivery for more than one million Australian across multiple technology eco-systems, supported by a team of approximately 1300 staff. Over the next three years, Josh will also lead the major transformation of the underlying superannuation platforms and processes, migrating to SS&C’s Bluedoor ecosystem.

Lt Gen Michelle McGuinness, CSC

National Cyber Security Coordinator, National Office of Cyber Security

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Lieutenant General Michelle McGuinness, CSC was appointed as Australia’s National Cyber Security Coordinator (the Coordinator) on 26 February 2024.

As the Coordinator, LTGEN McGuinness leads national cyber security policy, the coordination of responses to major cyber incidents, whole of government cyber incident preparedness efforts, and the strengthening of Commonwealth cyber security capability. 

LTGEN McGuinness has served in the Australian Defence Force for 30 years in a range of tactical, operational, and strategic roles in Australia and internationally.

Prior to this appointment, LTGEN McGuinness most recently served as Deputy Director Commonwealth Integration in the United States Defense Intelligence Agency. In this role, she led policy and cultural reform, and technological integration, including interoperability across information technology, systems and data.

Jamie Bonic

Global Head of FX and Commodity Sales, NAB

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Jamie Bonic is NAB’s Global Head of FX and Commodity Sales, responsible for several FX-related sales businesses including NAB’s Institutional, Corporate, and Government teams.  Prior to joining NAB, Jamie spent 17 years in London working for JPMorgan as a Managing Director in their Global Markets division, leading sales and trading across Interest Rate and FX products. Jamie holds a Bachelor of Economics from The University of Sydney and is currently based in Sydney.

Katie Miller

Deputy CEO, Regulation, AUSTRAC

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Katie Miller is the Deputy CEO, Regulation, AUSTRAC and has strategic responsibility for AUSTRAC’s regulatory, policy and legal functions. 
Katie has extensive experience exercising regulatory functions and advising regulators at state and federal levels. Katie is a published author on issues involving regulation, law and technology and supports connections between government, practitioners, communities of practice and academia. 

Derek Thompson

Via live link

Best Selling Author, Podcast Host of 'Plain English'

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Few speakers can match Derek Thompson‘s ability to synthesize mega-trends in society, labor, economics, technology, and politics. Put another way: Derek trawls the data sets and does the forecasting and deep reporting necessary to help us better understand how we live, how we vote, how we spend, and how we work.

In his paradigm-shifting #1 New York Times bestseller, Abundance (co-written with Ezra Klein), this award-winning journalist reveals how our policies and culture have pushed us into a world of scarcity (not enough housing, workers, or progress)—and offers a radical new path towards a world where housing is affordable, energy is plentiful, and innovation flourishes across industries.

He shares a compelling vision of a future where we have more than enough for everybody, and a practical, actionable roadmap for how to get there. It starts with taking more risks, building more expansively, and recognizing that we all have the power to create a world of abundance. “Everything’s utopian until it’s reality,” he says.

Carmen Beverley-Smith

Executive Director - Superannuation, Life & Private Health Insurance, APRA

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Carmen joined APRA in March 2023 and holds the role of Executive Director, Life and Private Health Insurance and Superannuation.  

She has had an esteemed career in financial services, spanning over 25 years. She has held diverse leadership roles at Westpac and Commonwealth Bank of Australia, including across risk, transformation and change, product and portfolio development, and sales and service. 

Prior to joining APRA, she held the role of General Manager, Risk Transformation Delivery Integration at Westpac. This involved leading the group-wide implementation of a suite of solutions to uplift risk management capability and develop data, analytics and reporting. 

Carmen leads with a values-driven approach and a particular interest in developing and mentoring talent. 

She holds a Bachelor of Commerce and Accounting, is a certified Chartered Accountant and a Graduate of the Australian Institute of Company Directors. 

Amy C. Edmondson

Novartis Professor of Leadership and Management, Harvard Business School

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Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Edmondson has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #1 in 2021 and 2023; she also received that organization’s Breakthrough Idea Award in 2019, and Talent Award in 2017.  She studies teaming, psychological safety, and organisational learning, and her articles have been published in numerous academic and management outlets, including Administrative Science Quarterly, Academy of Management Journal, Harvard Business Review and California Management Review. Her 2019 book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth (Wiley), has been translated into 15 languages. Her prior books – Teaming: How organizations learn, innovate and compete in the knowledge economy (Jossey-Bass, 2012), Teaming to Innovate (Jossey-Bass, 2013) and Extreme Teaming (Emerald, 2017) – explore teamwork in dynamic organisational environments. In Building the future: Big teaming for audacious innovation (Berrett-Koehler, 2016), she examines the challenges and opportunities of teaming across industries to build smart cities. 

Edmondson’s latest book, Right Kind of Wrong (Atria), builds on her prior work on psychological safety and teaming to provide a framework for thinking about, discussing, and practicing the science of failing well. First published in the US and the UK in September, 2023, the book is due to be translated into 24 additional languages, and was selected for the Financial Times and Schroders Best Business Book of the Year award.

Before her academic career, she was Director of Research at Pecos River Learning Centers, where she worked on transformational change in large companies. In the early 1980s, she worked as Chief Engineer for architect/inventor Buckminster Fuller, and her book A Fuller Explanation: The Synergetic Geometry of R. Buckminster Fuller (Birkauser Boston, 1987) clarifies Fuller’s mathematical contributions for a non-technical audience. Edmondson received her PhD in organisational behavior, AM in psychology, and AB in engineering and design from Harvard University.

 

Daniel Mulino MP

Assistant Treasurer and Minister for Financial Services

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Born in Brindisi, Italy, Daniel was a young child when he moved with his family to Australia. He grew up in Canberra and completed his first degrees – arts and law – at the ANU. He then completed a Master of Economics (University of Sydney) and a PhD in economics from Yale.

He lectured at Monash University, was an economic adviser in the Gillard government and was a Victorian MP from 2014 to 2018. As Parliamentary Secretary to the Treasurer of Victoria, Daniel helped deliver major infrastructure projects and developed innovative financing structures for community projects.

In 2018 he was preselected for the new federal seat of Fraser and became its first MP at the 2019 election, re-elected in 2022 and 2025. From 2022 to 2025, Daniel was chair of the House of Representatives’ Standing Economics Committee in which he chaired inquiries; economic dynamism, competition and business formation and insurers’ responses to 2022 major floods claims.

In 2025, he became the Assistant Treasurer and Minister for Financial Services.

In August 2022, Daniel published ‘Safety Net: The Future of Welfare in Australia’, which aims to explore the ways in which an insurance approach can improve the effectiveness of government service delivery.