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ASFA Spotlight on Insurance program

PROGRAM

Wednesday 28 February 2024, Sydney

Time

Session

Speaker & Chairs

 9:45am

Opening remarks / acknowledgment of country/ASFA research

Mary Delahunty, CEO, ASFA

10:00am

Session 1A

Where we’re at, where we need to go

What do we need to consider so that group insurance can truly meet the requirements of the objective of super? The session will reflect on what has been achieved to date, highlight opportunities
to even better serve members interests and tie-in with APRA’s expectations for the industry. It will draw on observations of good
practice in Australia and internationally and touch on product, pricing, administration, and legislative innovation.

Mark McClenahan,
Swiss Re

Chair
Jan Swinhoe, Mercer

10:25am

Session 1B

Let’s talk product

The industry is ripe for a re-evaluation of product, particularly as it pertains to the member lifecycle. As we strategise and deliver
new benefits to members, particularly as they approach the retirement phase, how can we ensure we get the education and engagement process right? This session will explore product design
considerations, how we can better use member data and the role of advice.

Renee Voutt, Metlife

Kimberley Robinson, Swiss Re

Ian Lorimer, Unisuper

Chair
Surath Fernando, WTW

11:05am

Morning Tea

11:20am

Session 2

Integrating the ecosystem for seamless digital engagement

So much of how we engage with members is enabled through
digital channels, but challenges remain in making insurance and
retirement experiences seamless. Beyond enabling ‘flashy’ front-end digital solutions, how are the complexities behind the scenes
being addressed to create faster, more responsive and personalised outcomes for members. This session will look at the benefits superannuation funds, administrators and insurers are seeing from
improvements to date and where further innovation is required
across the insurance in superannuation ecosystem.

Kate Leplaw, AustralianSuper

Adam Gee, Grow Inc.

Speaker and Chair
Jenny Nguyen, TAL

12:05pm

Session 3

Staking a claim, conquering complaints

The government has clearly signalled that the industry needs to do better on claims handling. While the overarching performance figures show a solid response to claims, a spike in the number of complaints from members is cause for concern. This session brings together all the stakeholders – funds, insurers and administrators
and utilising the expertise in the room try to sort out the fact from
fiction.

Kerry Vogel, Insignia

Melissa Davies, SS&C

Speaker and Chair
Darren Wickham, Zurich

12:45pm

Session 4

TPD and disability cover – the evolving needs and expectations of members

Starting off with the latest research from MLC Life exploring evolving member needs and expectations of disability cover in
super, including revealing insights on gender-specific disparities. Hear first hand from a member who has navigated the disability cover journey. Their personal story will offer a window into the real-world experience, challenges, and triumphs. Industry experts will
then come together for a dynamic panel discussion where we will
explore evolving role and future landscape of TPD.

Sam and Cam Bloom
MLC Life Insurance in partnership with Sam Bloom

Alison Bodinnar, MLC Life Insurance

Chair
Fiona La Greca, TelstraSuper

 1:25pm

Lunch

 2:15pm

Session 5

A deep dive into TPD

ASFA’s landmark paper on the future of group insurance identified two key themes that can underpin an industry-wide approach to delivering the best possible TPD offering – better data, and enhanced intervention powers to support members’ wellness and return to work.


Join us as a panel of leading thinkers from all of Australia’s group insurers looks at the ways TPD can evolve to deliver maximum value for members. This interactive session will get real-time feedback from delegates and put forward blue-sky thinking on ways this vital benefit can thrive in the current insurance ecosystem.

Anthony Clough, AIA

Lina Saliba, MetLife

Alison Bodinnar, MLC Life Insurance

Jenny Oliver, TAL

Jen Faglioni, Zurich

 

Speaker and Chair
Penny Paré, Australian Retirement Trust

 3:30pm

Afternoon tea

 3:45pm

Session 6

Preventative, proactive – the new frontier for wellbeing 

This session will showcase an innovative program that empowers people to take ownership of their own recovery. The digital resiliency program was piloted by Hesta, with its partners AIA Australia and digital wellness solutions provider Leapforward. 

Hear how the program was piloted and the success achieved in improving numerous members’ recovery journeys.

Gaby Pirana, HESTA

Libby Roberts, LeapForward

Chair
Damien Mu, AIA

 4:20pm

Session 7

The regulatory update

Our regulators will give their thoughts on the agenda for 2024
as it relates to group insurance in super. We’ll also feature a
representative from AFCA, to give feedback on the complaints
handling process.

Adrian Rees, APRA

Heather Gray, AFCA

Jane Eccleston, ASIC

Chair
Jonathan Steffanoni,
QMV

 5:00pm

Session 8

Genetic testing – the implications for super and group insurance

With the government considering changing the Disability Discrimination Act to prevent life insurers from using genetic testing results, this session will unpack the ethics and look at how it may impact funds and group insurance offerings. 

Kris Barlow-Stewart AM, Genetic Alliance Australia

Dr. Fei Huang, UNSW

Speaker and Chair
Alan Merten, Deloitte

 5:30pm

Event closing remarks

 5:35pm

Networking Drinks

 6:30pm

Event concludes

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