We will be hosting two important masterclasses on the first day of the ASFA Conference at the ICC, Sydney on 19 November. These are stand-alone sessions which will take place just prior to the main conference commencing at 2pm and is open to all industry professionals to attend.
Led by industry experts, each face-to-face workshop will focus on a current pressing issue to help leaders and managers finetune strategies to improve operations and member outcomes.
Masterclass Details
Date & Time: Tuesday, 19 November | 10.00am – 1.00pm
Venue: ICC, Sydney
Conference Delegate Price: $595
Non-Conference Delegate Price: $880
This masterclass will equip super fund trustees and senior leaders with essential knowledge on the legal and ethical responsibilities in addressing financial abuse. Attendees will learn how to identify tactics and patterns of abuse, understand the importance of context in supporting victim-survivors, and explore practical actions to assist affected members.
The session also highlights the role of product and service design in preventing financial abuse and offers steps to improve organisational readiness. An opportunity too important to miss.
Rebecca Glenn
CEO, Centre for Women’s Economic Safety
Mark Bland
Partner, Mills Oakley
Rebecca Glenn
CEO, Centre for Women’s Economic Safety
Mark Bland
Partner, Mills Oakley
This masterclass will provide attendees with a comprehensive understanding of their obligations and responsibilities in insurance claims handling, and through real-life examples and experiences gain valuable insights into key challenges and opportunities for improvement and the tools to navigate the complexities.
The session will also explore how funds and insurers can collaborate for better outcomes, plus practical strategies to enhance claims handling, minimise member complaints, and drive continuous improvement.
Sarah Yu
Partner, King & Wood Mallesons
Mandy Tsang
Partner, King & Wood Mallesons
Duncan Whiteside
General Counsel in the Superannuation and Life Insurance Industries
Karen Schutte
Managing Legal Counsel, Australian Retirement Trust
Sarah Yu
Partner, King & Wood Mallesons
Mandy Tsang
Partner, King & Wood Mallesons
Duncan Whiteside
General Counsel & Head of Legal, MetLife Australia
Karen Schutte
Managing Legal Counsel, Australian Retirement Trust
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