© Copyright 2024 ASFA
The Association of Superannuation Funds of Australia Limited
ABN 29 002 786 290
ASFA Service Standards are intended to provide superannuation trustees and funds with information about ways of doing things that work.
The use of a guidance approach does not mean one size fits all. It means seeking out ideas and experience from those who have undertaken similar activities in related fields, deciding which of those practices are relevant to your situation, testing them out to see if they work, before incorporating the proven practices in your own documented processes.
Each of ASFA’s member organisations covers a diverse range of goals, member needs and resources according to which they can adapt these Guidance Notes’ recommendations to their own particular needs.
These papers are intended as a guide only and are not intended to be used as a substitute for professional advice.
The ASFA Service Standards on Death Benefit Payments and complementary Policy Proposals aim to improve the handling of death benefits within the superannuation industry.
Developed in collaboration with industry experts, the Service Standard provides trustees with clear guidelines to enhance communication, service and support for members and potential beneficiaries during the death benefit process.
The Policy Proposals are designed to improve the efficiency of death benefit nomination and payment processes and ensure there are no unintended consequences for members and beneficiaries.
The ASFA Service Standards on Insurance in Super provides trustees with best-practice guidelines for handling insurance claims within superannuation. It aims to improve the clarity, fairness, and efficiency of the claims process, ensuring that members receive timely and transparent communication. The guidance is designed to help trustees deliver better outcomes for members, particularly in moments of vulnerability.
© Copyright 2024 ASFA
The Association of Superannuation Funds of Australia Limited
ABN 29 002 786 290
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