Learning

ASFA Learning (RTO ID 90755) is a leading provider of superannuation courses and learning solutions.

Studying with ASFA Learning

 

Code of conduct

ASFA is committed to creating a safe environment that is inclusive and free from discrimination, regardless of age, sex, disability, race, religion or belief, sexual orientation, transgender status, marital or domestic status, pregnancy and maternity, or any other protected categories under applicable law. We are also committed to providing an online platform that operates in a safe, secure, legal and respectful way.

Click here to view ASFA’s Student Code of Conduct Policy.

Support provided to all students studying with ASFA

  • Access to self-paced course materials online
  • Student Advisors available from 9am – 5pm, Mon-Fri
  • Comprehensive support from trainers via phone and email on request

Individual support needs

The following is a guide to the additional support that ASFA Learning can provide if you have an individual support need. Please note this is a guide only and if you have an individual support need request you should contact Student Services to discuss your needs or refer to ASFA’s Access, Equity and Support Policy and Procedure or Student Handbook for more information.

Individual Student Need Support Service
Support to understand ASFA’s services, student’s rights and responsibilities, and fees and charges
One–on–one session with a Student Advisor to go through the information contained within the student handbook, the Course Outline and the schedule of fees and charges.
Minor LLN need that would make the course difficult to complete OR English as second language
  • Additional time to allow for extra study and support
  • Additional trainer and assessor support
Significant LLN need that would prevent participation and completion of the course
Studying and learning difficulties
  • Additional time to allow for extra study
  • Additional trainer and assessor support
Restrictive work hours or workload
  • Discussions with employers around providing study time during work hours
  • Extensions or deferrals
Student requires counselling or personal advice
Referral to Lifeline or Beyond Blue

Reasonable adjustment

Reasonable adjustment means a modification made to the learning environment, training or assessment methods used to enable students with a disability to access and participate in training on the same basis as those without a disability.

Whilst the possibilities of reasonable adjustments are considerable and will always be based on your individual needs, below are some examples of reasonable adjustments that can assist you to meet the course requirements if you have a disability.

Individual Student Need Support Service
Reasonable adjustment for students with a disability or medical condition
  • Making training and assessment resources and methods more accessible e.g. providing learning materials in an audio format or large print
  • Adapting physical facilities, environment and/or equipment e.g. an adjustable workstation, ergonomic chair or desk
  • Making changes to assessment arrangements e.g. more time allowed for assessments
  • Making changes to the way evidence for assessment is gathered e.g. written questions asked orally, audiotaped or videotaped answers instead of written answers
  • Additional time to allow for extra study and support required

Withdrawal

If you wish to withdraw from your course, you are required to notify ASFA Learning as soon as possible. Where fees have been paid, you or your employer may wish to apply for a refund if special circumstances apply by following our Fees and Refunds Policy & Procedure.

If you have not completed your course by your allocated completion date and there has been no communication with ASFA, Student Advisors, or your Trainer or Assessor; you will be withdrawn from the course. To continue your studies, you will need to re-enrol and standard re-enrolment charges will apply.

If you are undertaking a VET course (i.e. Certificate IV) and have completed any units of competency prior to your withdrawal date, you will receive a Statement of Attainment for any units of competency you were marked competent in. Any attempted/not completed units within your qualification will result in a withdrawn outcome. If you wish to re-enrol in the Certificate IV, these units will be carried over unless the course has been superseded, in which case the transition and teach out rules will apply.

Extensions and deferrals

You may request an extension of up to four weeks free of charge if you are experiencing difficulty or hardship in completing your studies.

You may also purchase 4 weeks additional extension time for $80 (+ GST), or 12-weeks extension time for $200 (+GST) if required (up to a maximum of 12 weeks extension per enrolment). Fees may be waived at ASFA’s sole discretion in the event of unforeseen special circumstances and will be assessed on a case-by-case basis.

You can also choose to defer (suspend) studies at no cost for a maximum of up to 12 months on the grounds of compassionate or compelling circumstances such as: 

  • Medical circumstances: where your medical condition has changed significantly since enrolling in the course.
  • Family/personal circumstances: death or severe medical problems within your family, or unforeseen family related difficulties (e.g. financial hardship, escaping from domestic violence or similar)
  • Major political upheaval or natural disaster.

Requests for extension or deferral must be made in writing to learning@superannuation.asn.au and the reason(s) for the extension or deferral must be stated, together with any applicable supporting evidence. All evidence will be handled confidentially and with the sensitivity required. Following a deferral, if studies are not resumed within the maximum 12-month period, you will formally be withdrawn from your studies and will need to re-enrol in the course if you still wish to complete it. Standard re-enrolment charges will apply.

NOTE: SuperCPD and SuperCPD Trustee subscriptions cannot be deferred once started. Any points you have obtained up to the point of cancellation will be retained.

Certificate issuance

To be deemed as having successfully completed a course the following requirements must be met: 

  • You have completed all assessment tasks to an acceptable standard.
  • All course fees (including extension fees) have been fully paid.
  • If you are undertaking a VET course, a Unique Student Identifier has been provided to ASFA.

If you are undertaking a workshop for a course which includes an assessment component, the assessment must be completed for you to be deemed as having successfully completed the course and for a certificate and CPD points to be issued. Attendance of the workshop alone is not sufficient.

All certificates will be issued by ASFA within 30 days of completion of the course and are issued as encrypted/secured documents, which means that they cannot be tampered with and contain all the same features as a physical certificate. These will be issued electronically to the email address we have on file and for this reason, we ask that you please ensure your email address is up to date in your ASFA account. Please be advised that we cannot send your certificate directly to your employer or to another third party unless you provide us with permission in writing.

For more information, please refer to our Certificate Issuance Policy & Procedure.

NOTE: Certificates are not issued for SuperCPD, SuperCPD Trustee or our Super Professional series virtual workshops. All CPD points or evidence of attendance can be found on your CPD or Activity Statement.

Re-issuance of certification documents

If you find that you require a replacement certificate or transcript, you can contact learning@superannuation.asn.au to request a re-print. We can provide a copy of a basic transcript free of charge, which will include all courses undertaken through ASFA and can be provided to your employer to show evidence that you have completed RG 146 or other training. If you require a copy of your official certificate or official testamur (VET courses only), an administrative fee may apply – please contact ASFA Student Support to confirm.


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