The updated Internal Dispute Resolution (IDR) procedures Under RG 271

Thursday 17 June 2021, 12.00pm - 1.00pm AEST

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ASIC has released its long-awaited Regulatory Guide 271: Internal dispute resolution (RG 271) which sets out new standards and requirements for the internal dispute resolution (IDR) procedures of financial firms.

The revisions are substantial, and all superannuation funds will be required to make system, documentation and procedural changes to meet the updated regulatory guidance.

This special 1-hour virtual workshop looks at why ASIC has revised the regulatory guidance on IDR, the key changes to the IDR framework, and the compliance dates for the new regime.

Key topics to be discussed include:

• why ASIC has revised the regulatory guidance on IDR
• the key changes to the IDR framework
• the compliance dates for the new RG 271 regime

Who should attend?

• fund administrators
• complaints handling teams
• member facing staff
• service providers
• operations
• risk and compliance
• legal
• trustees/directors
• CEO/senior management

What you’ll gain

Certificate of Attendance

How you’ll learn

One-hour online virtual workshop

ASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field, together with their peers, just like they would at an ASFA face to face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts.

Virtual workshops are limited to 30 participants to allow for discussion, and to ensure that participants have ample opportunity to ask presenters questions.