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ASFA Learning (RTO ID 90755) is a leading provider of superannuation courses and learning solutions.
Identify and resolve superannuation complaints early
ASFA’s Super Complaints Handling course is designed to help super funds and their service providers understand the requirements of complaints handling and the importance of complaints in the superannuation industry. It also provides effective techniques for managing complaints effectively and reduce escalated complaints.
This course is ideal for customer facing and complaint resolution teams, administration services, and risk & compliance and legal teams. It may also be beneficial for HR team leaders and L&D managers.
Super Complaints Handling is delivered completely online in an interactive e-learning format comprising one e-learning module and a final quiz. Online delivery means you can study anywhere, anytime.
Upon successful completion of the Super Complaints Handling course you will receive an ASFA Certificate of Completion.
Super Complaints Handling is self-paced, so while the e-learning module gives you a suggested timing, every learner is different and should work at their own pace. The estimated time commitment for the whole course is approximately one hour.
One Continuing Professional Development (CPD) points for members of ASFA’s Professional Accreditation Program.
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For all enquiries, contact ASFA Learning.
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