ASFA Learning (RTO ID 90755) is a leading provider of superannuation courses and learning solutions.

IDR – ASIC surveillance and compliance

Next virtual workshop:

To be confirmed


Superannuation funds are being urged to review their Internal Dispute Resolution (IDR) arrangements following recent ASIC surveillance that found indicators of significant compliance issues following the implementation of RG 271 Internal dispute resolution (RG 271).

It’s imperative to review the problem areas and identify the changes your IDR program might need to ensure it stacks up. But do you know what to look out for?

Facilitated by ASFA’s Kate Crawford, Learning and Development Specialist, this workshop will provide practical tips for compliance with RG 271 and help you improve the member experience and steer clear of regulatory action.

Key topics to be discussed include:

  • Adequately recording complaints
  • Responding on time (and when exceptions to timeframes can be made) 
  • Meeting requirements when a response is delayed
  • Friction points for process failure

Who should attend?

  • trustees and directors
  • CEOs, and senior management staff
  • governance, compliance and risk professionals 
  • complaint specialists

Workshop presenters

Kate Crawford

Kate Crawford
Learning and Development Specialist, ASFA


How you’ll learn

One-hour online virtual workshop

ASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field, together with their peers, just like they would at an ASFA face-to-face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts.

Virtual workshops are limited to 30 participants to allow for discussion, and to ensure that participants have ample opportunity to ask presenters questions.

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Workshop details
2023 workshop dates

To be confirmed

Price (inc GST)

Member: $195
Non-member: $250

CPD Points

One Continuing Professional Development (CPD) points for members of ASFA’s Professional Accreditation Program.


For all enquiries, contact ASFA Learning.

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