ASFA Learning (RTO ID 90755) is a leading provider of superannuation courses and learning solutions.

Claims handling in Super – insights from AFCA

Next virtual workshop:



Hear from AFCA Lead Ombudsman – Superannuation Heather Gray about AFCA’s experience with claims handling complaints, including current themes and common issues, and insights into AFCA’s expectations of trustees and insurers.

Understand where the friction points arise in superannuation claims handling, based on AFCA’s experience with complaints, and hear AFCA’s observations about how the member experience can be improved.

Don’t miss this opportunity to hear direct from the regulator and improve your claims handling procedures.

Enrol now.

Key topics to be discussed include:

  • Current claims handling complaint statistics, themes and issues
  • AFCA’s expectations of trustees and insurers when handling claims and responding to complaints
  • Common issues in delay complaints
  • AFCA’s tips for improving members’ claims experience

Who should attend?

  • CEOs, and senior management staff
  • governance
  • compliance and risk professionals
  • claims handling staff
  • service providers
  • those who support the board/trustee function.


Heather Gray

Heather Gray
Lead Ombudsman – Superannuation, AFCA


How you’ll learn

One-hour online virtual workshop.

ASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field, together with their peers, just like they would at an ASFA face-to-face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts.

Virtual workshops are limited to 30 participants to allow for discussion, and to ensure that participants have ample opportunity to ask presenters questions.

Upcoming virtual workshops
2023 workshop dates


Price (inc GST)

Virtual workshop
Member: $195
Non-member: $250

CPD Points

One Continuing Professional Development (CPD) point for members of ASFA’s Professional Accreditation Program.


For all enquiries, contact ASFA Learning.

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