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ASFA Learning (RTO ID 90755) is a leading provider of superannuation courses and learning solutions.
Hear from AFCA Lead Ombudsman – Superannuation Heather Gray about AFCA’s experience with claims handling complaints, including current themes and common issues, and insights into AFCA’s expectations of trustees and insurers.
Understand where the friction points arise in superannuation claims handling, based on AFCA’s experience with complaints, and hear AFCA’s observations about how the member experience can be improved.
Don’t miss this opportunity to hear direct from the regulator and improve your claims handling procedures.
Lead Ombudsman – Superannuation, AFCA
Heather Gray is the Lead Ombudsman – Superannuation at the Australian Financial Complaints Authority. In that role she leads a team of Ombudsmen and Adjudicators in determining a wide range of superannuation complaints. Prior to joining AFCA, Heather had more than 30 years’ experience in private practice as a superannuation lawyer, and was a partner at law firm Hall & Wilcox before joining AFCA in 2020. She has a strong interest in superannuation law and policy, and has consulted widely to Treasury, ASIC, APRA and the ATO on draft legislation and other instruments, and on the development of policy. She was for many years a member of the Law Council of Australia’s Superannuation Committee, including a term as its Chair, and represents AFCA on the ATO’s Superannuation Industry Stewardship Group. She is a frequent speaker at superannuation conferences and events.
One-hour online virtual workshop.
ASFA’s virtual workshops are a live and interactive learning experience. Participants can engage with industry-leading presenters who are experts in their field, together with their peers, just like they would at an ASFA face-to-face workshop. It is a unique opportunity to workshop ideas and concepts in a collaborative online environment facilitated by experts.
Virtual workshops are limited to 30 participants to allow for discussion, and to ensure that participants have ample opportunity to ask presenters questions.
One Continuing Professional Development (CPD) point for members of ASFA’s Professional Accreditation Program.
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