ASFA Learning (RTO ID 90755) is a leading provider of superannuation courses and learning solutions.

Certificate IV in Financial Services

Enrol now »

 Course outline

Why complete the course?

ASFA's Certificate IV in Financial Services (FNS41815) is a nationally recognised qualification for those working in, or aspiring to work in, member-facing roles within the superannuation industry. It provides students with the technical and theoretical knowledge needed to further their careers within superannuation, and covers a range of member interaction related topics such as providing customer service, resolving disputes, the importance of product knowledge, and meeting industry compliance requirements.

Is this course right for you?

This course will suit individuals in, or aspiring to work in, member-facing roles within superannuation funds or service providers to the superannuation industry. It is designed to encourage students to take a customer-centric approach to their roles and to operate within a compliance-driven framework.

What you’ll learn about

  • Government retirement income policy and the compulsory superannuation system
  • The regulatory framework governing trustees’ management of superannuation funds
  • The legislation, polices, procedures and codes of conduct that apply to the industry
  • The practical and regulatory basis for the administration of a superannuation fund
  • The importance of ethics in the industry
  • Technology selection and organising data according to organisational requirements
  • Analysing customers’ needs and expectations
  • Customer service and effective communication techniques
  • Service standards and the tools used to measure quality
  • The difference between features and benefits
  • The internal and external dispute resolution process
  • Workplace health and safety, including behaviours that contribute to a healthy and effective team environment

How you’ll be assessed

A range of assessment methods are used including written questions, role-plays, case-studies, projects and practical exercises.

What you’ll gain

FNS41815 Certificate IV in Financial Services, a nationally recognised qualification.

Students who complete FNS40915 Certificate IV in Financial Services will be awarded the following competencies:

Core Core Unit Description
FNSINC401 Apply principles of professional practice to work in the financial services industry
General Elective Units Elective Unit Description
Use business technology
Contribute to health and safety of self and others
Conduct induvial work within a compliance framework
Organise personal work priorities and development
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Develop produce and service knowledge for customer engagement operation
Develop and maintain knowledge of financial market products
Address customer needs
Coordinate implementation of customer service strategies
Deliver a professional service to customers
Resolve disputes
Collect, assess and use information

Nationally Recognised Training (NRT)

Course entry requirements

To enrol in a nationally recognised course with ASFA, you must be at least 18 years of age and meet the following criteria:

  • language, literacy and numeracy requirements (must be met prior to enrolment)
  • computer literacy requirements
  • software and browser requirements.

You will be notified if you do/do not meet the LLN prerequisite at the beginning of the enrolment process. If you do not meet the LLN requirements, you will not be able to complete your online enrolment and a member of the ASFA Learning team will contact you to discuss your options.

For more information on meeting the LLN requirements:

How you can learn

  • Flexible online delivery – start at any time
    Duration: 12 months

CPD Points

24 Continuing Professional Development (CPD) points for members of ASFA’s Professional Accreditation Program.

Pricing (GST exempt)

  Member Non-member
Flexible online $1,250 $1,450

Enrol now »