Spotlight on Member Engagement in Super

Monday 11 September, Sofitel Sydney Wentworth

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As superannuation funds compete to engage with their members and attract new ones, an effective service delivery model is essential.

What is the best member engagement framework you can implement into your business?

ASFA’s Spotlight on Member Engagement in Super is an exciting opportunity to hear views from a panel of industry experts and high-profile thought leaders who will share their experiences and discuss the following topics:

  • How to choose the service delivery strategy that’s right for you and your members
  • How to deploy world class processes that focus on quality, continuous improvement and innovation (including call centres and lean customer centric processes)
  • How to establish a strong layer of technology in your service delivery model and understand the role that robotic process automation (RPA) has to play
  • How to build capability that includes and develops talented people to support your service delivery model
  • How to enhance value through better management, collection and analysis of data while being mindful of privacy issues
  • How to build a governance and compliance model to drive better risk management

Who should attend?

This event is a must attend for leaders in the industry including CEOs, COOs, chief technology officers, chief digital officers, chief engagement officers, heads of HR, marketing, legal, risk and compliance managers, managers of products and strategies, leaders of member services including online services, financial planners and advisors, trustee directors, lawyers, administrators and custodians.

We hope you will join this important conversation about the changing nature of member engagement so as to evolve and tailor solutions to best meet members’ needs.


Monday 11 September 2017
8.30am registration for
9.00am start.
Concludes at 5.00pm.


Sofitel Sydney Wentworth
61-101 Phillip Street
Sydney, NSW 2000
Room details
Grand Ballroom, Level 3

Price (inc GST)

Member: $750
Non-member: $880
Member corporate table (8): $5,600
Are you an ASFA Emerging Leader?
Contact us
to get 10% off your registration.

CPD Points

This event qualifies for eight Continuing Professional Development (CPD) points.


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