Spotlight on Member Engagement in Super

Monday 11 September, Sofitel Sydney Wentworth

Speaker presentations

 Jessica Beresford  Lara Bourguignon  Ross Clare  Allyson Lowbridge  Hugh Morrow  Jonathan Steffanoni  Terri Hamilton and Danielle Mair


As superannuation funds compete to engage with their members and attract new ones, an effective service delivery model is essential.

What is the best member engagement framework you can implement into your business?

This event will feature innovative approaches to member engagement across the full superannuation value chain so as to deliver the best holistic solution.

The following confirmed speakers will share their expert views and insights on these highly relevant topics:

  • Antony Jones, Chief Commercial Officer, Merivale: choosing the service delivery strategy that’s right for you and your customers
  • Lara Bourguignon, GM Customer Experience, Super, National Australia Bank Limited: deploying world class processes that focus on quality, continuous improvement and innovation
  • Terri Hamilton, Executive General Manager, Customer Engagement, Sunsuper and Danielle Mair, Head of Service Delivery & Performance, Sunsuper: building capability that engages and develops talented people to support your service delivery model
  • Hugh Morrow, CEO and Co-founder, SuperED and Christine Artin, Head of Member Engagement & Retention, Super, BT Financial Group: establishing the most effective systems
  • Jonathan Steffanoni, Principal Consultant, Legal & Risk, QMV and Jessica Beresford, Senior Strategy Consultant, Empirics: seizing the opportunities being presented by the exponential growth of available data, while acting in members’ best interest
  • Vicki Doyle, Director, Superannuation, Retirement & Investments, Wealth Solutions & Customer, AMP and Allyson Lowbridge, Chief Customer Officer, Australian Ethical Investment: on how your product offer influences member engagement.

ASFA’s Spotlight on Member Engagement in Super will also look at the role of technology and robotic process automation.

Download the program | Download speaker bios

Who should attend?

This event is a must attend for leaders in the industry including CEOs, COOs, chief technology officers, chief digital officers, chief engagement officers, heads of HR, marketing, legal, risk and compliance managers, managers of products and strategies, leaders of member services including online services, financial planners and advisors, trustee directors, lawyers, administrators and custodians.

We hope you will join this important conversation about the changing nature of member engagement so as to evolve and tailor solutions to best meet members’ needs.

Sponsored by

QMV Link Group SuperEd


Monday 11 September 2017
8.30am registration for
9.00am start.
Concludes at 5.00pm.


Sofitel Sydney Wentworth
61-101 Phillip Street
Sydney, NSW 2000
Room details
Grand Ballroom, Level 3

Price (inc GST)

Member: $750
Non-member: $880
Member corporate table (8): $5,600
Are you an ASFA Emerging Leader?
Contact us
to get 10% off your registration.

CPD Points

This event qualifies for eight Continuing Professional Development (CPD) points.


For all enquiries, contact ASFA Events.

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