Events

2019 ASFA QLD State Conference

QLD State Conference

Tuesday 4 June 2019, Brisbane

Speaker presentations

To access presentations, please login using your ASFA ID/email address and password. Presentations are available to attendees only.

Session 1
Post Royal Commission and Federal Election wrap up
Andrew Boal, Chief Executive Officer, Rice Warner  Download
Adam Gee, Head of Strategy, GROW Super  Download
Kirby Rappell, Executive Director, SuperRatings  Download
Session 2
What does good industry fund performance look like? Adequacy issues through growth and payment phase
Brad Holzberger, Chief Investment Officer, QSuper  Download
Session 4
Digital disillusionment
David Fagan, Author and Adviser on media, digital change and trust  Download
Session 5
Dignity in retirement – what is it, and are we doing enough?
Aimee Defries, General Manager Customer Experience and Products, Australian Unity  Download
Session 7
The future of customer experience
Simon Stefanoff, Director Voice and Conversational AI, Deloitte Digital  Download

Info

One thing is certain, change is synonymous with the superannuation industry. This timely post-election, one-day conference will provide you with valuable insights into what’s going to change, what’s never going to change and what must change in super.

Speakers confirmed:

  • Andrew Boal, Chief Executive Officer, Rice Warner 
  • Will Burkitt, Post Retirement Innovation Leader, Mercer
  • Aimee Defries, General Manager Customer Experience and Products, Australian Unity
  • David Fagan, Author and Adviser on media, digital change and trust
  • Dr Martin Fahy, Chief Executive Officer, ASFA
  • Adam Gee, Head of Strategy, Grow Super 
  • Dr Eraj Ghafoori, Behavioural Economics & Customer Experience (CX), AustralianSuper
  • Brad Holzberger, Chief Investment Officer, QSuper 
  • Jacqui Lennon, Head of Product and Customer Experience, Allianz Retire+ 
  • Duncan McPherson, Chief Executive Officer, Link Advice
  • Paul Pritchard, Adventurer and Author
  • Kirby Rappell, Executive Director, SuperRatings
  • Anthony Schiavo, Chair, QLD State Executive Committee and Partner, State Manager – Queensland, Mercer
  • Simon Stefanoff, Director Voice and Conversational AI, Deloitte Digital 
  • Cecilia Storniolo, Director, KPMG
  • Patrick White, Manager, Advice & Retirement Solutions, Sunsuper

These thought-leaders and industry experts will mentor, challenge, inspire and entertain you as they explore:

  • the post Royal Commission landscape and Federal Election wrap up
  • what ‘good’ fund performance looks like
  • behavioural finance and the human drivers that can make a difference to member experience
  • digital disillusionment and 21st century lessons learned
  • dignity in retirement in terms of longevity, retirement products and aged care
  • the latest thinking on financial advice – through various lenses
  • the future of customer experience – the evolution from smartphones, virtual agents, chatbots to conversations
  • some inspirational real-life stories about transition, overcoming hardship, and survival.

Don’t miss this opportunity to learn more about the challenges and opportunities ahead.

 Download full program Download speaker bios

When

Tuesday 4 June 2019
8.00am registration for
8.30am start
Concludes at 4.45pm
Networking drinks until 6.00pm

Where

Emporium Hotel
267 Grey Street
South Bank Brisbane QLD 4101

Price (inc. GST)

Member: $825
Non-member: $1,045
Contact us for information on group pricing for 8 or more and Emerging Leaders discounts.

CPD Points

This event qualifies for eight Continuing Professional Development (CPD) points for members of ASFA’s Professional Accreditation Program.

Enquiries

For all enquiries, contact ASFA Events.

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