Events

VIC Member Services Discussion Group

Next meeting: 30 September 2020

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About

The Member Services Discussion Group focuses on identifying important issues that affect all super funds, employers and members. The topics and issues discussed cover administration, legislative & compliance, member communication, technology etc. At each meeting an APRA representative provides an update on current issues such as licensing, and APRA audits.

Only ASFA members can attend Discussion Group meetings. To find out more about becoming an ASFA member see the membership section.

Next meeting

30 September 2020

Speaker: Leah Mackenzie, Manager Design Research & Discovery (Customer Experience), UniSuper
Topic: Myth-busting – debunking preconceived assumptions about your members

Leah Mackenzie, Manager Design Research & Discovery (Customer Experience) at UniSuper, will talk about how they moved from using just data to using the customers voice to create emotion-filled journey maps:

  • 23.4% of customers think “x“, so what?;
  • Getting everyone to hear the pain points from the customer; and
  • Ultimately solving the real problems as a whole company, not a business unit.

Leah has worked in superannuation for nearly 20 years in management roles spanning; Member Services, Digital, Internal Communications and Research.

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Discussion Group Chair

Murray McKay
Principal,
SuperAssist

 

Venue host

UniSuper

Discussion Group meeting dates

30 September 2020
28 October 2020

CPD Points

Attendance at an ASFA Discussion Group qualifies for one Continuing Professional Development (CPD) point for members of ASFA’s Professional Accreditation Program.

More information

 Group Charter

Enquiries

For all enquiries, contact ASFA Member Services.

Sign up to receive Discussion Groups in the My e-comms section of your ASFA account. If you don’t have an account, you can create one here.