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These FAQs will be updated over the coming months as we plan the Conference.
If an individual is unable to attend the Conference due to illness/symptoms related to COVID-19, substitutions will be allowed at no cost. Read the full terms and conditions here.
All registrations will be automatically transferred to the new dates so there is no action required apart from changing the dates in your diary, along with any accommodation or flight arrangements that may have been arranged.
Delegates who are unable to attend the Conference on the new dates may substitute or cancel their registration in line with the terms and conditions.
If a delegate cannot attend the rescheduled event dates, cancellations up to and including 14 January 2022 will receive a full refund. Substitution is allowable up to and including 20 April 2022. Read the full terms and conditions here.
Many people have told us how much they are looking forward to reconnecting with one another in person. That is why we remain fully committed to bringing the industry together in a physical environment. In fact, we believe it is critical for the industry to come together, reflect on the challenges of the year past, and refocus on bettering outcomes for our members.
OzAccom+ will be in touch to reschedule all bookings to the new dates.
All Ozaccom+ bookings (booked on the Conference event rate) include free cancellation seven days prior to your arrival date. All cancellations must be made in writing to Ozaccom+. Cancellations by telephone will not be accepted.
ASFA and the Gold Coast Convention and Exhibition Centre are committed to the health and safety of our guests. The ASFA Conference integrates best practice protocols across all areas of the venue and to minimise risks related to COVID-19. The GCCEC is a Covid Safe approved venue and safety protocols adhere to Australian Government regulation and include:
Travel insurance is recommended. You will need to organise this yourself and be aware of what your policy entails.
Visit the membership section of the ASFA website to check to see if your organisation is already a member, download an application if they are not. If you would like to speak to someone from the membership team, please call ASFA on 02 9264 9300 or 1800 812 798.
Yes, if you fill in the ‘special requirements’ section when you register, we’ll ensure special meals are prepared for you. Please allow four weeks’ notice before the event. On site you will be informed of where to collect your meals.
Members can receive up to 18 CPD points based on their session attendance.
Registration cannot be purchased for multiple parties. Delegates must always display their name badge. The conference runs over two days and we would hate for you to miss out on any of it.
No, delegates will need to make their own way from the airport to the Gold Coast Convention Centre. Please refer to GCCEC Website in regards to planning your trip.
Limited cloak room space is available at the Gold Coast Convention Centre. We advise you to ask your hotel to store your luggage.
Conference attire is business casual. As room temperatures can/will vary, we recommend bringing a jacket.
Yes, but full payment must be received by Wednesday 3 November. Please be mindful that your registration is not confirmed until payment has been received.
AEST (Australian Eastern Standard Time)