If you have registered for the event, you will have received an email at the email address you used to register. This email will contain a link to the event – tap or click on the link to access the event in a web browser.

In the login panel in the Event Lobby, simply enter the email address or mobile number you registered with, and you will be sent a One-Time Password (OTP) via email or SMS.

On a laptop or desktop computer, the best browser to use to access the event is Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge. On any mobile device, use your preferred web browser.

You can use a laptop/desktop computer, or a mobile device like a smartphone or tablet.

No app downloads are required to access the event – everything is web-based, so all you will need is a web browser.

Yes, you will require an internet connection to access the Conference.

If you have registered with an email address and a mobile number, you can use either of them to log in to the event. Double check that the email/mobile number you registered with is the one that you are logging in with. You can confirm which email address or mobile number you registered with by locating your Registration Confirmation Email.

If you are sure that you are logging in with the correct email address or mobile number, but are not receiving your One Time Password, contact the ASFA Conference team or on 02 9264 9300.

To add a session to My Agenda, tap or click on Agenda in the menu, and then tap or click on the Add to Agenda icon (see below) next to the Session you wish to add to MyAgenda.

You can also add a session to My Agenda directly from a session detail page, by tapping or clicking on the Add to My Agenda button:

Tap or click on Agenda in the menu, then tap or click on My Agenda at the top of the page. You’ll see a list of the sessions that you have selected – to remove one from the list, tap the calendar icon (see below) at the right-hand side of the session listing:

You can also remove a session from My Agenda directly from the Session Detail page, by tapping on the Add to My Agenda button:

To download any files associated with a session, visit the session detail page, then click the button to join the session itself. If any files are available, they will be visible in a box on your screen.

If you are in a session but the video is paused or is not playing, you can click or tap on the video player frame to reveal the video controls, then click the play button at the bottom left of the video player.

If you are on the session detail page, click on the button to enter the session itself. Check that the browser you are using is one of the recommended browsers (refer to above: What browser should I use to access the event?. Refresh your browser to ensure that you still have an internet connection (click or tap the refresh button next to the address bar in your browser and confirm that the page loads again).

If you are unable to hear the video, ensure that your device’s volume is turned up, and that you are able to see the video stream. Check that your speakers/headphones are in working order by opening another application or web page that plays audio.

The questions submitted to the Q&A sections of the event are manually moderated, and sometimes they may take some time to appear on the page.

Due to the volume of questions, a speaker may not have time to answer them all in a session, but you can always connect with them via the networking function if you want to discuss your question further with them.

Throughout the Conference you will be recommended delegates that you may be interested in connecting with. To join the conversation, under ‘My Profile’, update settings to add your Profile Picture, First Name, Last Name, Company, Job Title, and Bio. Make sure you turn on ‘discoverable in networking’ in the privacy settings under ‘my privacy’ to ensure you are visible to other delegates. Once a connection has been made the attendee methods of communication are made available.

You will be able to provide feedback during a session with Live Reactions which are located at the bottom of the screen. By using this you can see other viewer’s reactions to the same content you are viewing. Post Conference there will be a survey where you can provide feedback on different areas and aspects of the Conference.

CPD points obtained during the live Conference will be available on your ASFA profile from Monday 15 March 2021.

You can access the content in exactly the same way you did while the conference was live. Just use your link and login as normal. This content will be available until Friday 12 March 2021.

For further information and assistance, please contact ASFA Sponsorship.

The Agenda is stored in your browser cache and is unique per device. I.e. if you use Safari on your iPad the Agenda will not be able to be viewed with Safari on your Desktop. We recommend adding sessions to ‘My Agenda’ on the same device which will be used to view the conference.

Visit the membership section of the ASFA website to check if your organisation is already a member, or to download an application form if they’re not.

If you would like to contact us about ASFA membership, please email ASFA Member Services or call 02 9264 9300 or 1800 812 798 (outside Sydney).

There will be a maximum of 21 CPD points available if you attend all the sessions on offer. You can receive the CPD points whether you watch it live or on-demand.

The Conference will be held online. You will be sent a link on 5 February to access the event, where you can curate your own personalised agenda nominating sessions you wish to attend.

The keynote and parallel sessions will be recorded and be available to watch post conference until 12 March 2021.

Due to the change in event format, cancellation was extended up to and including 20 November. Following this date, no fees will be refunded. The substitution deadline has now passed.

Yes. We are continuing with the November 2021 Conference as planned, along with the rescheduled virtual ASFA Conference in February 2021.

Registration cannot be purchased for multiple parties to share. The Conference is a multi-day experience and we do not want you to miss any of it.

The ASFA Conference will be held in AEDT.

No, there will not be day passes. The Conference will be recorded and made available for any content you miss or want to re-watch up until 12 March 2021.

The Conference Experience Kit, partnered by Zurich, is a package of selected goods for Conference delegates to enjoy and use while watching and engaging in the virtual format. It is being sent out to attendees who registered prior to 17 November 2020.

Yes, but full payment must be received prior to the Conference. Please be mindful that your registration is not confirmed until payment has been received.

Please contact the ASFA media team with your media pass request.

Yes, registrations are still open during Conference and they will have access to the content they missed out on until 12 March 2021.

The attendee is automatically captured as a lead.

To join a Video Table:

• Click on Join next to the session you wish to join
• Your device will prompt you to allow access to your camera and microphone – click Allow
• Confirm that the correct Camera, Microphone, and Speaker devices have been chosen (you’ll see a camera and microphone preview)
• Click on Continue at the bottom right hand corner of the session. Note: some devices may require you to scroll down to see this button

• Ensure that you have the correct webcam device selected (use the dropdown to see if there are any other cameras detected by your browser, and select another one if another one is there)
• If the above does not work, click on the padlock next to the address bar in your browser, and ensure that any camera settings are set to "allow", then refresh your browser

• Ensure that you are using one of the recommended web browsers
• If you are on a company network, the services used to run the Video Table session may be blocked by a firewall. Contact your internal IT department to ensure that these services can be unblocked

On the first day you will receive an email containing a link directing you to a page with a single-use download link where you will be able to download your CSV file. The link is updated in real time , so when you click on it, it will download a CSV containing all the leads you had captured up until that point in time.

We recommend clicking the link at the end of each event day to download the leads obtained throughout the day. to generate a new link – this will need to be done each time you want to download your CSV File.

The information contained in the export is:

• First name
• Last name
• Email
• Job title
• Company
• Notes (any notes recorded on the lead capture device, at the time the lead is captured)
• Date created (date and time of lead first captured)
• Date update (date and time of lead last updated, e.g. added notes)
• If optional tags are used, each tag will be contained in a column prefixed with “TAG” and the tag name e.g: TAG:Hot or TAG:Warm
• If the optional feature is configured, allowing exhibitors to email their lead from with-in the lead capture device, then additional columns showing ‘email sent’ will be viewed in the export. An additional column will be added for each email created.

On a laptop or desktop computer, the best browser to use is Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge.

Attendees are required to have the following pre-requisites:

• Be a registered attendee
• Have a suitable Internet connection
• Functioning webcam and audio (However, users can mute audio and/or turn off their video once they join the Video Table)
• A modern browser.

Attendees must be registered for the ASFA Conference to access Video Tables.

No, as the delegate has not consented to video recording, this is not supported.

No, this feature is designed to encourage networking. Content can be viewed via the attachments on your booth.

The number of attendees in one Video Table can range from two to sixteen (including booth staff).

It is recommended that booth staff, guest presenters etc join the Video Table 10 minutes prior to the showcase “live” times. This ensures you are ready to meet with delegates at the designated times.

A host can be appointed to guide a Video Table discussion, but no elevated permissions are provided to the host.

The live chat is now available and will continue throughout the Conference.

Yes, live chat is public.

Please login to the platform using your email address. You will be sent a one time password to access the platform. Once on the platform, you can access your exhibition showcase page and join your live video chat room as a delegate would. Please refer to the instructions on how to join.