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FAQs

ASFA has been operating since 1962 and is the peak policy, research and advocacy body for Australia’s superannuation industry.

An ASFA member refers to an organisational members or an ASFA individual member. Individual members and employees of organisational members are entitled to member benefits such as discounts on courses and events and exclusive content. If your organisation is a member of ASFA, and you don’t have an ASFA account you can create one here. If you’re not sure if your organisation is a member, see our Member Directory or contact ASFA Member Services.

If your organisation is not an ASFA organisational member, and you’re not an individual member, you can still sign up to the ASFA website and register for events and courses at non-member prices. You can also manage the e-communications you receive from ASFA and pay outstanding invoices.

All employees of an ASFA organisational member have access to member-only content. If you aren’t sure if your organisation is a member of ASFA, refer to the Member Directory or contact ASFA Member Services.

Individual members also have access to member-only content – excluding ASFA Best Practice Papers and some research papers.

To access member-only content you will need an ASFA account. If you don’t have an ASFA account you can create one here.

If you are not an employee of an organisation member or an individual member of ASFA, see the membership section to find out more about member benefits and how to become a member.

If you have an enquiry specifically regarding your superannuation, it is recommended you contact your super fund. ASFA’s Member Directory contains a list of super funds that are members of ASFA, with link to their websites.

ASFA’s consumer website, Super Guru contains useful information to help you understand, grow and manage your superannuation.

Information is also available from your super fund, the ATO website and ASIC’s MoneySmart website.

The Superannuation Complaints Tribunal (SCT) deals with complaints about superannuation. Information about making a compliant can be found on the SCT website.

ASFA is a not-for-profit, member-based organisation. It generates revenue through membership fees and through the provision of services to members and non members. These include ASFA’s activities as a Registered Training Organisation (RTO) and the organisation of events including the ASFA Conference.

Please see the Become a Member page for more information and to download a copy of the membership application form. Alternatively contact ASFA Member Services for assistance.

There are a number of ways in which members can become more involved with ASFA – through discussion groups, committees, council and panels. Contact ASFA Member Services to find out how you can get involved.

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