Time
Session
Speaker & Chairs
9:45am
Opening remarks / acknowledgment of country/ASFA research
Mary Delahunty, CEO, ASFA
10:00am
Session 1A
Where we’re at, where we need to go
What do we need to consider so that group insurance can truly meet the requirements of the objective of super? The session will reflect on what has been achieved to date, highlight opportunities
to even better serve members interests and tie-in with APRA’s expectations for the industry. It will draw on observations of good
practice in Australia and internationally and touch on product, pricing, administration, and legislative innovation.
Mark McClenahan,
Swiss Re
Chair
Jan Swinhoe, Mercer
10:25am
Session 1B
Let’s talk product
The industry is ripe for a re-evaluation of product, particularly as it pertains to the member lifecycle. As we strategise and deliver
new benefits to members, particularly as they approach the retirement phase, how can we ensure we get the education and engagement process right? This session will explore product design
considerations, how we can better use member data and the role of advice.
Renee Voutt, Metlife
Kimberley Robinson, Swiss Re
Ian Lorimer, Unisuper
Chair
Surath Fernando, WTW
11:05am
Morning Tea
11:20am
Session 2
Integrating the ecosystem for seamless digital engagement
So much of how we engage with members is enabled through
digital channels, but challenges remain in making insurance and
retirement experiences seamless. Beyond enabling ‘flashy’ front-end digital solutions, how are the complexities behind the scenes
being addressed to create faster, more responsive and personalised outcomes for members. This session will look at the benefits superannuation funds, administrators and insurers are seeing from
improvements to date and where further innovation is required
across the insurance in superannuation ecosystem.
Kate Leplaw, AustralianSuper
Adam Gee, Grow Inc.
Speaker and Chair
Jenny Nguyen, TAL
12:05pm
Session 3
Staking a claim, conquering complaints
The government has clearly signalled that the industry needs to do better on claims handling. While the overarching performance figures show a solid response to claims, a spike in the number of complaints from members is cause for concern. This session brings together all the stakeholders – funds, insurers and administrators
and utilising the expertise in the room try to sort out the fact from
fiction.
Kerry Vogel, Insignia
Melissa Davies, SS&C
Speaker and Chair
Darren Wickham, Zurich
12:45pm
Session 4
TPD and disability cover – the evolving needs and expectations of members
Starting off with the latest research from MLC Life exploring evolving member needs and expectations of disability cover in
super, including revealing insights on gender-specific disparities. Hear first hand from a member who has navigated the disability cover journey. Their personal story will offer a window into the real-world experience, challenges, and triumphs. Industry experts will
then come together for a dynamic panel discussion where we will
explore evolving role and future landscape of TPD.
Sam and Cam Bloom
MLC Life Insurance in partnership with Sam Bloom
Alison Bodinnar, MLC Life Insurance
Chair
Fiona La Greca, TelstraSuper
1:25pm
Lunch
2:15pm
Session 5
A deep dive into TPD
ASFA’s landmark paper on the future of group insurance identified two key themes that can underpin an industry-wide approach to delivering the best possible TPD offering – better data, and enhanced intervention powers to support members’ wellness and return to work.
Join us as a panel of leading thinkers from all of Australia’s group insurers looks at the ways TPD can evolve to deliver maximum value for members. This interactive session will get real-time feedback from delegates and put forward blue-sky thinking on ways this vital benefit can thrive in the current insurance ecosystem.
Anthony Clough, AIA
Lina Saliba, MetLife
Alison Bodinnar, MLC Life Insurance
Jenny Oliver, TAL
Jen Faglioni, Zurich
Speaker and Chair
Penny Paré, Australian Retirement Trust
3:30pm
Afternoon tea
3:45pm
Session 6
Preventative, proactive – the new frontier for wellbeing
This session will showcase an innovative program that empowers people to take ownership of their own recovery. The digital resiliency program was piloted by Hesta, with its partners AIA Australia and digital wellness solutions provider Leapforward.
Hear how the program was piloted and the success achieved in improving numerous members’ recovery journeys.
Gaby Pirana, HESTA
Libby Roberts, LeapForward
Chair
Damien Mu, AIA
4:20pm
Session 7
The regulatory update
Our regulators will give their thoughts on the agenda for 2024
as it relates to group insurance in super. We’ll also feature a
representative from AFCA, to give feedback on the complaints
handling process.
Adrian Rees, APRA
Heather Gray, AFCA
Jane Eccleston, ASIC
Chair
Jonathan Steffanoni,
QMV
5:00pm
Session 8
Genetic testing – the implications for super and group insurance
With the government considering changing the Disability Discrimination Act to prevent life insurers from using genetic testing results, this session will unpack the ethics and look at how it may impact funds and group insurance offerings.
Kris Barlow-Stewart AM, Genetic Alliance Australia
Dr. Fei Huang, UNSW
Speaker and Chair
Alan Merten, Deloitte
5:30pm
Event closing remarks
5:35pm
Networking Drinks
6:30pm
Event concludes
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