About ASFA

ASFA Privacy Policy

The Association of Superannuation Funds of Australia Ltd (ASFA) is committed to safeguarding your privacy and complying with the National Privacy Policy Principles as set out in the Privacy Act (1988) and its subsequent amendments. This privacy policy explains our practices in relation to the use and storage of your personal information.

Collection of personal information

We collect information from you to assist in developing, offering and delivering services to you. Our member database includes personal information about individuals who are employees of or represent those members. We also maintain records of individual members and non members who have expressed interest in ASFA activities.

We record a variety of information including full business contact details. We also store home contact information where this has been provided as a preferred means of contact. We store personal information about individuals involved in education and training to assist in identity validation and to meet RTO requirements.

Credit card information is not stored in the database and accounting records are kept for reference to comply with regulatory requirements.

When you browse the ASFA website our internet service provider logs information for statistical purposes which is not stored against your personal record and is not used to send you unsolicited information.

The ASFA website contains links to other websites including those of members. ASFA is not responsible for the privacy practices or the content of such websites and does not warrant the accuracy of any material contained therein.

We are continually checking information in our database against a variety of public sources and encourage members to assist in maintaining accuracy by advising us of any changes.

Use of personal information

We use the information collected to:

• process your application(s), registration(s) and payment(s) for events, conference, education, training and professional development services
• communicate with you about ASFA services and activities
• keep you up to date with information that may be of assistance to you in your business
• provide your organisation with the opportunity to consider offers for sponsorship, advertising and exhibitions
• assist in the development of new or enhanced products and services

How we communicate

ASFA uses email communication and direct mail to promote its services and to communicate with members and others on our database. Telephone communication is also used for customer service.

ASFA has an email preference program that allows individuals to choose communication streams such as luncheons, conference, professional development and policy updates. Preferences may be changed at any time through the website and you may unsubscribe from any communication stream.

You should be aware that unsubscribing to all communication streams also removes access to the members’ only area of the ASFA website and restricts our ability to communicate with you about any services.

Security and storage of personal information

Your personal information is stored in an electronic database that is password protected with access available only to authorised persons. Paper documents are kept in filing cabinets in the secretariat offices and can only be accessed by authorised staff.

Strict guidelines exist for the access to and use of this data.

If you become a member of the ASFA Board, divisional or other committee, discussion or study group we may share your contact details with other members of that group for the purpose of facilitating communication within that group.

From time to time ASFA committees assist us in raising awareness of ASFA and may be given access to your personal details for the express purpose of performing ASFA business related duties.

If you are an ASFA student we may, with your written permission, share education information with your employer.

ASFA does not provide personal details to any third party for the purposes of promotion to members. From time to time ASFA may promote third party activities directly to members when deemed to be of value.

In the course of normal business ASFA may provide information to suppliers including, for example, mailing houses and market research companies specifically to undertake ASFA business. Strict guidelines apply to the use and security of this data.

We may also, from time to time, disseminate statistical information about individuals to third parties but this cannot be traced back to them.

Otherwise we will not disclose personal information concerning you to parties outside ASFA, other than for a purpose that has been made known to you and to which you have given your written consent, except where we are legally required to do so.

Access to your personal information

You may request a copy of the information we are holding about you. Contact us by mail, email or telephone and outline the nature of your enquiry. We will respond to you in writing either by mail or email to the address held in the ASFA database as soon as possible. For privacy and security reasons, it is not possible to provide you with personal details by telephone. You may request changes to your record if there are any errors.

Contacting us

If you have any questions about our Privacy Policy or the information we have about you, please contact:

Privacy Officer, ASFA
Level 6, 66 Clarence Street, Sydney 2000
tel: 02 9264 9300 or 1800 812 798 (for callers outside Sydney)
fax: 1300 9264 84
email